When first implemented Social Miner v11.5, wizard asked for a SO administrator user which is used to connect to CLI and a Platform user administrator to login to CSM.   How can I manage additional Platform Users?. Went thru documentation and there is...

I have CCX v9 integrated with SM v11.5 to offer chat support for internal users.Chat Web Form has been created and it works ok when invoking directly.Chat form has been embedded in a diferent page on a different server but when I try to ask for an ag...