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Reena Mundary
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About Reena Mundary
02-16-2018
Reena Mundary
Beginner
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Member since
02-18-2014
45
Posts
206
Helpful
9
Solutions
Latest Contributions by Reena Mundary
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Its not bug. Its just a
Created by
Reena Mundary
in
Collaboration, Voice and Video Documents
05-03-2015
05-03-2015
Its not bug. Its just a misconfiguration.
Hi,Please check the
Created by
Reena Mundary
in
Contact Center
04-28-2015
04-28-2015
Hi,Please check the workaround mentioned here in below dochttp://www.cisco.com/image/gif/paws/42196/...
Hi,In the script , give a
Created by
Reena Mundary
in
Contact Center
04-26-2015
04-26-2015
Hi,In the script , give a menu option to customer to select the CSQ they want to go.Once they select...
Script for Different Queues close at different times of the day
Created by
Reena Mundary
in
Collaboration, Voice and Video Documents
04-26-2015
04-26-2015
Create a scriptCreate the script and upload in the script management. Create an application:Create a...
What's the name you are using
Created by
Reena Mundary
in
Contact Center
04-06-2015
04-06-2015
What's the name you are using for the script?
Hi,what's the UCCX version
Created by
Reena Mundary
in
Contact Center
04-06-2015
04-06-2015
Hi,what's the UCCX version you are using.I tried same and I am got getting any error , can you pleas...
Hi Mohamed ,Its good to know
Created by
Reena Mundary
in
Contact Center
03-03-2015
03-03-2015
Hi Mohamed ,Its good to know that issue resolved. have a nice day.
Please let me know when
Created by
Reena Mundary
in
Contact Center
03-03-2015
03-03-2015
Please let me know when exactly agent is getting this error
Hi,what's the Version of CUCM
Created by
Reena Mundary
in
Contact Center
03-03-2015
03-03-2015
Hi,what's the Version of CUCM?You are using CIPC/Hard Phone.1. Check if Speakerphone had been disabl...
There is not a generic live
Created by
Reena Mundary
in
Contact Center
03-03-2015
03-03-2015
There is not a generic live data gadget that comes with Finessethat offers this functionality you ar...
Failure Conf (1) message
Created by
Reena Mundary
in
Contact Center
03-03-2015
03-03-2015
Failure Conf (1) message received from JTAPI Gateway does not correspond to an outstanding request. ...
Hi,I have posted a doc which
Created by
Reena Mundary
in
Contact Center
03-03-2015
03-03-2015
Hi,I have posted a doc which might help you on configuring web chat. https://supportforums.cisco.com...
In Translation route
Created by
Reena Mundary
in
Contact Center
03-03-2015
03-03-2015
In Translation route configuration I see 1. your route is associated with a service which is configu...
Hi,try to restarted the
Created by
Reena Mundary
in
Contact Center
03-03-2015
03-03-2015
Hi,try to restarted the desktop enterprise services. In most of the cases it resolve the issue.
Integration of UCCX with Social Miner (Chat)
Created by
Reena Mundary
in
Collaboration, Voice and Video Documents
02-23-2015
02-23-2015
Integration of UCCX with Social Miner enables uccx agents to handle the chat request from customer. ...
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Public Statistics
Date Registered
02-18-2014
09:53 PM
Date Last Visited
02-16-2018
03:43 AM
Total Messages Posted
45
Total Helpful Votes Received
206
Helpful Votes Given To
User
Helpful Count
Kris Lambrechts
5
See all >
Helpful Votes From
User
Helpful Count
bill.king1
5
DobleV
5
Melinda Merrick
5
LCMC
15
salim66
5
See all >