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Create a scriptCreate the script and upload in the script management. Create an application:Create an application, associate the script that you have uploaded in previous step.Add a trigger to the application. Once you dial the tigger, it will promp...
Integration of UCCX with Social Miner enables uccx agents to handle the chat request from customer. Topics covered:Configuration in UCCXCreate SkillAssign Skill to AgentCreate a Chat_CSQSocial Miner ConfigurationChat System ParameterChat Widget ListT...
Contents 1. Connection profiles2. Heartbeating mechanism3. How the heart beating mechanism works on the CTI OS client before failover. 4. Lab and Log Analysis Connection Profile The ConnectionProfiles key contains an organized list of the connection ...
IVR Dialer in UCCX 10.0We configure a campaign as an Outbound IVR campaign if you have an Outbound IVR license in addition to the existing Unified CCX Premium license.If you select the IVR based option for a campaign, the outbound calls will be handl...
Hi,In the script , give a menu option to customer to select the CSQ they want to go.Once they select the option, check the day and time of the day and route to the agents accordingly.I have created the doc for your reference.Hope it will help you.htt...
