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Reena Mundary
‎02-16-2018
Beginner
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Member since ‎02-18-2014
45
Posts
196
Helpful
9
Solutions

Its not bug. Its just a

Created by in Collaboration, Voice and Video Documents
05-03-2015
05-03-2015
Its not bug. Its just a misconfiguration.

Hi,Please check the

Created by in Contact Center
04-28-2015
04-28-2015
Hi,Please check the workaround mentioned here in below dochttp://www.cisco.com/image/gif/paws/42196/...

Hi,In the script , give a

Created by in Contact Center
04-26-2015
04-26-2015
Hi,In the script , give a menu option to customer to select the CSQ they want to go.Once they select...

Script for Different Queues close at different times of the day

Created by in Collaboration, Voice and Video Documents
04-26-2015
04-26-2015
Create a scriptCreate the script and upload in the script management. Create an application:Create a...

What's the name you are using

Created by in Contact Center
04-06-2015
04-06-2015
What's the name you are using for the script?

Hi,what's the UCCX version

Created by in Contact Center
04-06-2015
04-06-2015
Hi,what's the UCCX version you are using.I tried same and I am got getting any error , can you pleas...

Hi Mohamed ,Its good to know

Created by in Contact Center
03-03-2015
03-03-2015
Hi Mohamed ,Its good to know that issue resolved. have a nice day. 

Please let me know when

Created by in Contact Center
03-03-2015
03-03-2015
Please let me know when exactly agent is getting this error

Hi,what's the Version of CUCM

Created by in Contact Center
03-03-2015
03-03-2015
Hi,what's the Version of CUCM?You are using CIPC/Hard Phone.1. Check if Speakerphone had been disabl...

There is not a generic live

Created by in Contact Center
03-03-2015
03-03-2015
There is not a generic live data gadget that comes with Finessethat offers this functionality you ar...

Failure Conf (1) message

Created by in Contact Center
03-03-2015
03-03-2015
Failure Conf (1) message received from JTAPI Gateway does not correspond to an outstanding request. ...

Hi,I have posted a doc which

Created by in Contact Center
03-03-2015
03-03-2015
Hi,I have posted a doc which might help you on configuring web chat. https://supportforums.cisco.com...

In Translation route

Created by in Contact Center
03-03-2015
03-03-2015
In Translation route configuration I see 1. your route is associated with a service which is configu...

Hi,try to restarted the

Created by in Contact Center
03-03-2015
03-03-2015
Hi,try to restarted the desktop enterprise services. In most of the cases it resolve the issue.

Integration of UCCX with Social Miner (Chat)

Created by in Collaboration, Voice and Video Documents
02-23-2015
02-23-2015
Integration of UCCX with Social Miner enables uccx agents to handle the chat request from customer. ...
Public Statistics
Date Registered ‎02-18-2014 09:53 PM
Date Last Visited ‎02-16-2018 03:43 AM
Total Messages Posted 45
Total Helpful Votes Received 196
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