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I am working on a script that will redirect based on a certain metric, and when that metric is true then the call redirect sends the call to a 3rd party. Is it possible to send call variables (ie. session.id, session.call.id, session.ani, session.dn...
I am currently working on separating our Contact Center users from our Corporate Users via LDAP Custom Filters so that we can apply specific Feature Group Template to our Contact Center users and a specific template to our Corporate users. I did not...
I have my UCCX servers setup in HA and certs have been signed for all services. I am attempting to get Finesse 12.5 Desktop Chat going and currently I have set my Desktop Chat Server to both of my IM & Presence servers. All seems to be working with...
Thanks for the confirmation gentlemen. We are still working through this project and I suggested the REST API push to a local source that a 3rd party vendor could then call to attach data to those specific calls. If we go down that path I'll post a...
Roger,Listed below are the filters I have configured; modifying the one you provided to fit our environment and 2 group filters I setup: QA LDAP User Filter:(&(objectclass=user)(!(objectclass=Computer))(!(UserAccountControl:1.2.840.113556.1.4.803:=2)...
Roger,I have come to find out that this is not working as I thought it was when I originally posted. I am currently looking into the group assignments to figure out how to do that. My initial thought would be to create 2 LDAP directories with the s...
