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I have IPCC 6.0sr8 in production with Outbound Option (Dialer). We are looking to add few IPCC agents and Dialer ports as well. Can anybody point me to the right document or the steps involved in this process?Really appreciate your help.Thanks,Sulabh
Can anybody suggest any pointers to determine if we have the ICD enhanced package or not? We have IPIVR 3.1(2), not quite sure if it's enhanced or not. Thanks in advance.
Can anybody suggest any pointers to determine if we have the ICD enhanced package or not? We have IPIVR 3.1(2), not quite sure if it's enhanced or not.Thanks in advance.
I will be attending this training in Boston and have gone through the training description. However I had a question and would like to know from someone who has attended it before or someone from Cisco. One of the objective covered is: Develop comple...
We have ICM6.0sr5. What is the registry setting that would change the agent state from 'Wrapup' to 'Ready or NotReady'? Does a change in this setting require reboot of the CTIOS server?Any help/pointers would be highly appreciated. Thanks
Hi,We are receiving the same error for CTI Agent Desktop 7.1. We have configured the transcoder and corresponding media resources and still getting the same error.Any help would be appreciated.Thanks,
Hi Majdi,I downloaded the .rar file and tried to extract the book, but it's asking for a password to unencrypt the file. Can you let us know the password?Thanks,
I have CTIOS. So I just need to add new agents via Agent Explorer on AWS. And perform following to add dialer ports:Outbound option > Dialer > Port Map Selection tab > Add new ports & RESTART DIALER SERVER. Also I need to add same range of ports on m...
