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So we had our call manager pub die due to hardware failure. Long story short rebuilt from a backup and that's all fixed BUT a bunch of our remote office people can't connect via Jabber for calling any more. they are getting This error:An invalid Ce...
We had a very unfortunate timing. The server hosting the VM for the publisher had a short in a drive when it failed corrupting the image on the same day that we replaced the 3rd party self signed certs but before we backed up the system. Yes then I...
So since the beginning of April 2020 we have been remote like most people in the US and those that had notebooks just VPN into the office for file access and have been running jabber for phones. For those that had home computers we were allowing that...
So we have suddenly gotten a lot more calls coming in and we are maxing out our IVR ports. I understand we get 2x the number of Agent licenses (100) so 200 IVR ports. So the last three days we hit a block of time where if you call in you get a busy...
I'm not sure what is happening. I had 12.8.0 installed and this was not happening. I was looking at 12.8.1 only because we've had an issue with it and the Call Center (UCCX 11.6) so in the bug fixes for 12.8.1 they said our issue if fixed so I down...
Ah Anthony yes some of those queues are call back queues. So we have a Customer Service Queue and one of the options is they can pick call back instead of staying on the phone and we'll call them back when it's their turn. So in those numbers in th...
Graham, I didn't point it out but if you looked at the picture that was attached to the previous message it's what I inserted below, this is what I mean something is wrong:Queues are on the left with waiting calls, The License utilization is on the r...
Graham, we knew we'd be growing so we already installed and pre-configured for to support up to 400 the max for UCCX.We initially licensed for 100 Agents which allows for 200 inbound ports and we are configured for for the possible maximum. We've go...
That has never happened on any of my machines unless I run out of resources and when that happens it puts up a window saying so and you can't restart it again. That is not what is happening. What do you recommend for a soft phone then that is not g...
Roger yes it's understandable. Nope my phone and the others who reported the issue also are not configured for SNR. Problem was fixed about two hours after I said it was a carrier issue. I'm still waiting for an official report from our system car...
