We have a requirement to disconnect all incoming calls (from PSTN ) after 5 minutes, we are using MGCP gateway. Please provide if there any possibility to disrupts the calling after 5 min of Contact center.

Hi,Customer want a sms gateway solution to integrate Cisco contact center express premium version ( UCCX 11.6). there will be 5 agents phones. The requirement is after a call complete with a contact center agent, the caller should receive a thanking ...

I have CME version 9.5, it is possible to add the IP Phone 8841 without changing the ios? CME 9.5 upgrade to (CME 10.5 or CME 11.5) any additional licenses required or not.?

Hi,Pls help me how to upgrade cucm ver 7 to 10