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I have a callback script that prompts the caller for a number and a brief message. Once it takes the message it plays a prompt that you callback has been scheduled. Then terminates the caller. The issue is the caller occasionally hangs up as soon as...
I have a Jabber dial rules implemented. One rule is to automatically prefix the 91 for a 10 digit call in the US.
Ex
Dial: (234)-456-7890
prefix 91
Send out: 91234567890
I've recently added a country not on the North America dial plan that is hitti...
I'm having this issue with several agents using IE on Finesse version 11.6.
The workaround is to: Clear certificates and manually re-install them, or possibly push out via AD.
Is this referring to removing the cert on the local PC or on the serve...
I have had two instances of users unable to sign into Finesse after restarting their PC from a freeze.
The user's are signed into Finesse and working fine, but for an unrelated reason their PC freezes. After restarting the PC they go to sign into F...
I am adding more and more international sites to my cisco phone systems. I want to ensure I am meeting all applicable laws for the coutries, but I'm having a difficult time determining what laws are applicable or where to even find them.
For exampl...
This is exactly what I was trying to implement. A general pattern map to handle the bulk of my numbers and a specific pattern map that handled specific numbers even though they fell within the general map. Thanks for your reply.
