About pmayer00111

pmayer00111 · 09-28-2022

We recently upgraded our UCCX environment from 12.5.1 SU1 to SU2 ES3. Since this upgrade, one of our 3rd party gadgets has ceased authenticating correctly. I opened a TAC case for this issue and was directed to the devnet community here.The code snip...

pmayer00111 · 09-22-2022

We are using UCCX 12.5 SU2We have over 270 Branch locations for our enterprise and would like to provide a open or closed menu for each branch location. However, there are over 24 different variations of schedules across the numerous branches.I am tr...

pmayer00111 · 06-06-2022

I am using two separate UCCX 12.5.1.11001-348 (SU1-ES03) clusters on the same network. I am trying to get ACD reporting statistics from a separate UCCX cluster. I understand that I can use the Get Reporting Statistic step to get the number of Ready a...

pmayer00111 · 12-27-2019

We are experiencing an issue in which Finesse calls are being dropped from finesse after caller input of a Unity Call handler. Agents in Finesse use the "Make a new call" option in Finesse to call one of our ACH department handled by a Unity System C...

pmayer00111 · 11-18-2019

The agent has a Cisco 8851 phone and uses finesse. Calls come into the CSQ and assigned to agent,In Finesse, agent hits direct transfer, enters phone number, and hits transfer.Receives red bar across Finesse with a message that says "Error" and does...

pmayer00111 · 10-03-2022

Hello, dhiarumu.I appreciate the reply. This code is used in a 3rd party gadget that was coded for us by an outsourced vendor a number of years ago. It was working up until the SU2 upgrade. Now I am in the difficult situation of trying to understand ...

pmayer00111 · 09-28-2022

Appreciate the helpful direction David. I think I just about have it sorted. I ended up using that function and saving the hour and minute as separate variables, then comparing the open and close hour and minute if necessary. I'm using Javascript and...

pmayer00111 · 06-07-2022

Appreciate your help, David. Cheers!

pmayer00111 · 01-02-2020

Good morning, Sean. We do not have Jabber installed in our environment so I do not believe we are hitting the bug you provided. The agent is selecting "Consult" to transfer the original call leg to the ACH department. To provide a full example, I hav...

pmayer00111 · 12-30-2019

Chris,This is UCCX System version: 11.6.2.10000-38 (ES01-9) To clarify the two scenarios, in both cases we click "Make a new call" in Finesse to call the ACH department and press a number to be transferred to the correct person/team. After the caller...

Member Since	‎10-17-2017 02:34 PM
Date Last Visited	‎10-26-2022 12:03 AM
Posts	11
Total Helpful Votes Received	10

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User Activity

UCCX 12.5 3rd party gadget No longer accepting auth after SU2 upgrade.

UCCX Script Parse Schedule of Numerous Branch Locations

Activate http trigger to get ACD Statistics

Call to Unity call handler drops out of Finesse after caller input

Finesse - Call Transfer - Gives error

Re: UCCX 12.5 3rd party gadget No longer accepting auth after SU2 upgr

Re: UCCX Script Parse Schedule of Numerous Branch Locations

Re: Activate http trigger to get ACD Statistics

Re: Call to Unity call handler drops out of Finesse after caller input

Re: Call to Unity call handler drops out of Finesse after caller input