Level 1
Level 1
Member since ‎10-17-2017

User Statistics

  • 13 Posts
  • 0 Solutions
  • 10 Helpful votes Given
  • 10 Helpful votes Received
Recent Badges
10 Helpful Vote
1 Helpful Vote
5 Replies

User Activity

Using WxCC 2.0 version 1.0.74-20230821111324.hotfix-tm16006Is there a way to manually tag a call as "Handled" in the Flow Designer similar to marking a call in UCCX for the purposes of a self-service call. We are currently experiencing a scenario in ...
I am running an integration of WebEx Connect with O365 via Oauth. Using the default Email Inbound flow, emails to the inbox are not being queued for agents. Debugging the flow I see that the "Create Task" node is resulting in "onInvalidChoice" with t...
We recently upgraded our UCCX environment from 12.5.1 SU1 to SU2 ES3. Since this upgrade, one of our 3rd party gadgets has ceased authenticating correctly. I opened a TAC case for this issue and was directed to the devnet community here.The code snip...
We are using UCCX 12.5 SU2We have over 270 Branch locations for our enterprise and would like to provide a open or closed menu for each branch location. However, there are over 24 different variations of schedules across the numerous branches.I am tr...
I am using two separate UCCX (SU1-ES03) clusters on the same network. I am trying to get ACD reporting statistics from a separate UCCX cluster. I understand that I can use the Get Reporting Statistic step to get the number of Ready a...
Community Statistics
Member Since ‎10-17-2017 02:34 PM
Date Last Visited ‎12-26-2023 07:52 AM
Posts 13
Total Helpful Votes Received 10
Helpful Votes From
Helpful Votes Given To