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Using WxCC 2.0 version 1.0.74-20230821111324.hotfix-tm16006Is there a way to manually tag a call as "Handled" in the Flow Designer similar to marking a call in UCCX for the purposes of a self-service call. We are currently experiencing a scenario in ...
I am running an integration of WebEx Connect with O365 via Oauth. Using the default Email Inbound flow, emails to the inbox are not being queued for agents. Debugging the flow I see that the "Create Task" node is resulting in "onInvalidChoice" with t...
We recently upgraded our UCCX environment from 12.5.1 SU1 to SU2 ES3. Since this upgrade, one of our 3rd party gadgets has ceased authenticating correctly. I opened a TAC case for this issue and was directed to the devnet community here.The code snip...
We are using UCCX 12.5 SU2We have over 270 Branch locations for our enterprise and would like to provide a open or closed menu for each branch location. However, there are over 24 different variations of schedules across the numerous branches.I am tr...
I am using two separate UCCX 12.5.1.11001-348 (SU1-ES03) clusters on the same network. I am trying to get ACD reporting statistics from a separate UCCX cluster. I understand that I can use the Get Reporting Statistic step to get the number of Ready a...
Hello, dhiarumu.I appreciate the reply. This code is used in a 3rd party gadget that was coded for us by an outsourced vendor a number of years ago. It was working up until the SU2 upgrade. Now I am in the difficult situation of trying to understand ...
Appreciate the helpful direction David. I think I just about have it sorted. I ended up using that function and saving the hour and minute as separate variables, then comparing the open and close hour and minute if necessary. I'm using Javascript and...
Good morning, Sean. We do not have Jabber installed in our environment so I do not believe we are hitting the bug you provided. The agent is selecting "Consult" to transfer the original call leg to the ACH department. To provide a full example, I hav...
Chris,This is UCCX System version: 11.6.2.10000-38 (ES01-9) To clarify the two scenarios, in both cases we click "Make a new call" in Finesse to call the ACH department and press a number to be transferred to the correct person/team. After the caller...
