Member since ‎10-17-2017

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  • 11 Posts
  • 0 Solutions
  • 10 Helpful votes Given
  • 10 Helpful votes Received
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We recently upgraded our UCCX environment from 12.5.1 SU1 to SU2 ES3. Since this upgrade, one of our 3rd party gadgets has ceased authenticating correctly. I opened a TAC case for this issue and was directed to the devnet community here.The code snip...
We are using UCCX 12.5 SU2We have over 270 Branch locations for our enterprise and would like to provide a open or closed menu for each branch location. However, there are over 24 different variations of schedules across the numerous branches.I am tr...
I am using two separate UCCX (SU1-ES03) clusters on the same network. I am trying to get ACD reporting statistics from a separate UCCX cluster. I understand that I can use the Get Reporting Statistic step to get the number of Ready a...
We are experiencing an issue in which Finesse calls are being dropped from finesse after caller input of a Unity Call handler. Agents in Finesse use the "Make a new call" option in Finesse to call one of our ACH department handled by a Unity System C...
The agent has a Cisco 8851 phone and uses finesse.  Calls come into the CSQ and assigned to agent,In Finesse, agent hits direct transfer, enters phone number, and hits transfer.Receives red bar across Finesse with a message that says "Error" and does...
Community Statistics
Member Since ‎10-17-2017 02:34 PM
Date Last Visited ‎10-26-2022 12:03 AM
Posts 11
Total Helpful Votes Received 10
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