Activate http trigger to get ACD Statistics

[pmayer00111]

I am using two separate UCCX 12.5.1.11001-348 (SU1-ES03) clusters on the same network.

I am trying to get ACD reporting statistics from a separate UCCX cluster. I understand that I can use the Get Reporting Statistic step to get the number of Ready agents and contacts waiting in a specific queue. I need Cluster A to be able to activate the http trigger on Cluster B to run a script to get these reporting statistics and return them to Cluster A so I can script accordingly. 

My question is how I would activate an http trigger on Cluster B in my script of cluster A and get those Reporting Statistics? Specifically which step do I use? Would I use a REST call or some other step?

Any and all assistance is greatly appreciated.

[david.macias · Accepted solution]

Yes, you would run a REST step to get that information. To start use Postman to hit the HTTP endpoint and understand the response. From there you can figure out how to parse out the information in UCCX and act accordingly.

david

[pmayer00111]

Appreciate your help, David.

Cheers!