yes, i went through this link last night but am not able to get into the sizing tool i mentioned above, it just logs me out. ... View more

and i can't get into sizing tool http://cucst.cloudapps.cisco.com/landing it just logs me out ... View more

Ok thanks. I'll report to you tomorrow. ... View more

Error clause, you mean like an alert message? ... View more

seems like it is going to the else portion of the below code        * Get the access token from the cookie that was set by the      * OAuth. Return true if a token is found. False otherwise.      */     _getAccessToken = function () {         clientLogs.log("_getAccessToken(): Getting the access token");         // Get the access token from the cookie that was set by the oauth         var value = "; " + document.cookie;         var parts = value.split("; " + "spark_access_token" + "=");         if (parts.length == 2) gadgetParams.token = parts.pop().split(";").shift();         // Return true if found. False otherwise.         if(gadgetParams.token) {             clientLogs.log("_getAccessToken(): Successfully retrieved the access token");             return true;         } else {             clientLogs.log("_getAccessToken(): Unable to retrieve the access token");             return false;         }     },   below is the portion of oauth.html from where it gets the access token   if (hash[0] == "code") {                         $.ajax({                             url: 'https://api.ciscospark.com/v1/access_token',                             type: "post",                             headers: { 'Content-Type': 'application/x-www-form-urlencoded' },                             data: "grant_type=authorization_code&client_id=" + OAuthClientId + "&client_secret=" + OAuthClientSecret + "&redirect_uri=" + encodeURI(redirectURI) + "&code=" + hash[1],                             success: function(data) {                                 var cookieName = 'spark_access_token';                                 var cookieValue = data.access_token;                                 var myDate = new Date();                                 myDate.setMonth(myDate.getMonth() + 1);                                 document.cookie = cookieName +"=" + cookieValue + ";domain=." + finesseDomain + ";path=/";                                 window.close(); ... View more

Yes i have to actually clear the cache everytime i make a change in the files so yes I've tried that plenty of times. ... View more

Yes i do see 'Authenticating' ... View more

and on 17th i was getting the token successfully   2018-10-17T13:57:53.424 +05:30: 1B2CEC: eipsccxsa01.broadridge.net: Oct 17 2018 04:27:53.489 -0400: WebexTeamsTeamAnnouncementsGadget : _postData(): An error occurred while sending the messages to the room. concat:15477:17 2018-10-17T13:57:54.353 +05:30: 1B2CEC: eipsccxsa01.broadridge.net: Oct 17 2018 04:27:54.418 -0400: Header : [ClientServices] MasterPublisher._parseAndPublishJSONEvent() - Received JSON event on node 'cuic-58020-desktop': {"ROWS":[{"id":"LakkarajuR","operation":"UPDATE","VoiceCSQDetailsStats":{"agentId":"LakkarajuR","agentName":"Ramu Lakkaraju","agentState":"Not Ready","skillGroup":"","agentStateDuration":548347,"reasonCode":200,"AgentVoiceCSQNames":[{"agentVoiceCSQName":"Edgewood Mainframe"}]}},{"id":"TippireddyN","operation":"UPDATE","VoiceCSQDetailsStats":{"agentId":"TippireddyN","agentName":"NagaLakshmi Tippireddy","agentState":"Ready","skillGroup":"","agentStateDuration":6394794,"reasonCode":0,"AgentVoiceCSQNames":[{"agentVoiceCSQName":"Edgewood Mainframe"}]}},{"id":"58020","operation":"UPDATE","VoiceCSQDetailsStats":{"agentId":"58020","agentName":"Ravi Kumar","agentState":"Not Ready","skillGroup":"","agentStateDuration":285166,"reasonCode":32760,"AgentVoiceCSQNames":[{"agentVoice… finesse.js:15420:17 2018-10-17T13:57:54.778 +05:30: 1B2CEC: eipsccxsa01.broadridge.net: Oct 17 2018 04:27:54.843 -0400: WebexTeamsTeamAnnouncementsGadget : _updateGadget(): Webex Teams Room Id: Webex Teams Team Announcements concat:15477:17 2018-10-17T13:57:54.779 +05:30: 1B2CEC: eipsccxsa01.broadridge.net: Oct 17 2018 04:27:54.844 -0400: WebexTeamsTeamAnnouncementsGadget : _getAccessToken(): Getting the access token concat:15477:17 2018-10-17T13:57:54.780 +05:30: 1B2CEC: eipsccxsa01.broadridge.net: Oct 17 2018 04:27:54.845 -0400: WebexTeamsTeamAnnouncementsGadget : _getAccessToken(): Successfully retrieved the access token ... View more

yes am accepting the integration pop up. Below is the information   var finesseDomain = "broadridge.net"; // Fill in your Finesse domain     // Fill in the OAuth Authorization URI from the Webex Teams Integration Details page     var OAuthAuthorizationURL = "https://api.ciscospark.com/v1/authorize?client_id=C596d0675e4211a4f976fbc9f415428fe9342eadaccf7cbddd93f778e38c17156&response_type=code&redirect_uri=https%3A%2F%2Feipsccxsa01.broadridge.net%3A8445%2F3rdpartygadget%2Ffiles%2FWebexTeamsTeamAnnouncements%2Foauth.html&scope=spark%3Akms%20spark%3Apeople_read%20spark%3Arooms_read%20spark%3Amessages_write%20spark%3Amessages_read&state=set_state_here";     and below information from the integration page var finesseDomain = "broadridge.net"; // Fill in your Finesse domain                 var redirectURI = "https://eipsccxsa01.broadridge.net:8445/3rdpartygadget/files/WebexTeamsTeamAnnouncements/oauth.html"                 var OAuthClientId = "C596d0675e4211a4f976fbc9f415428fe9342eadaccf7cbddd93f778e38c17156"; // Fill in the OAuth Client Id from the Webex Teams Integration Details page                 var OAuthClientSecret = "8b31b6597dd6930e4a6158a8136ecbf02c961f127bee09471846ebdb6e14f952"; ... View more

this is the error from the console logs   2018-10-19T13:05:19.418 +05:30: B34CBA: 10.0.193.8: Oct 19 2018 03:35:19.055 -0400: WebexTeamsTeamAnnouncementsGadget : _updateGadget(): Webex Teams Room Id: Y2lzY29zcGFyazovL3VzL1JPT00vZWExYTNjMjAtY2Q5MS0xMWU4LTlmNjYtZjdiYjgwM2ViZTA0 concat:15477:17 2018-10-19T13:05:19.419 +05:30: B34CBA: 10.0.193.8: Oct 19 2018 03:35:19.056 -0400: WebexTeamsTeamAnnouncementsGadget : _getAccessToken(): Getting the access token concat:15477:17 2018-10-19T13:05:19.420 +05:30: B34CBA: 10.0.193.8: Oct 19 2018 03:35:19.057 -0400: WebexTeamsTeamAnnouncementsGadget : _getAccessToken(): Unable to retrieve the access token concat:15477:17 2018-10-19T13:05:19.420 +05:30: B34CBA: 10.0.193.8: Oct 19 2018 03:35:19.057 -0400: WebexTeamsTeamAnnouncementsGadget : _updateGadget(): The access token is not available yet. Try again in the next iteration. concat:15477:17 ... View more

with that too its not working..   <gadget>/3rdpartygadget/files/WebexTeamsTeamAnnouncements/WebexTeam sTeamAnnouncements.xml?gadgetTitle=Webex%20Teams%20Team%20Announcem ents&webexTeamsRoom=Y2lzY29zcGFyazovL3VzL1JPT00vZWExYTNjMjAtY2Q5MS0xMWU4LTlmNjYtZjdiYjgwM2ViZTA0&maxMessages=10</gadget>   id from here:     ... View more

this is what i see in the console logs   018-10-17T01:06:16.730 +05:30: : eipsccxsa01.broadridge.net: Oct 16 2018 15:36:16.740 -0400: WebexTeamsTeamAnnouncementsGadget : _getAccessToken(): Successfully retrieved the access token concat:15435:17 2018-10-17T01:06:16.990 +05:30: : eipsccxsa01.broadridge.net: Oct 16 2018 15:36:17.000 -0400: WebexTeamsTeamAnnouncementsGadget : _updateGadget(): An error occurred while retrieving the messages for the room. concat:15435:17 2018-10-17T01:06:17.739 +05:30: : eipsccxsa01.broadridge.net: Oct 16 2018 15:36:17.749 -0400: WebexTeamsTeamAnnouncementsGadget : _updateGadget(): Webex Teams Room Id: Webex Teams Team Announcements concat:15435:17 2018-10-17T01:06:17.740 +05:30: : eipsccxsa01.broadridge.net: Oct 16 2018 15:36:17.750 -0400: WebexTeamsTeamAnnouncementsGadget : _getAccessToken(): Getting the access token concat:15435:17 2018-10-17T01:06:17.745 +05:30: : eipsccxsa01.broadridge.net: Oct 16 2018 15:36:17.755 -0400: WebexTeamsTeamAnnouncementsGadget : _getAccessToken(): Successfully retrieved the access token concat:15435:17 2018-10-17T01:06:18.016 +05:30: : eipsccxsa01.broadridge.net: Oct 16 2018 15:36:18.026 -0400: WebexTeamsTeamAnnouncementsGadget : _updateGadget(): An error occurred while retrieving the messages for the room. concat:15435:17 2018-10-17T01:06:18.177 +05:30: : eipsccxsa01.broadridge.net: Oct 16 2018 15:36:18.187 -0400: Header : [ClientServices] MasterPublisher._parseAndPublishJSONEvent() - Received JSON event on node 'cuic-58020-desktop': {"ROWS":[{"id":"OttoB","operation":"UPDATE","VoiceCSQDetailsStats":{"agentId":"OttoB","agentName":"Briana Efram","agentState":"Not Ready","skillGroup":"","agentStateDuration":22856260,"reasonCode":32760,"AgentVoiceCSQNames":[{"agentVoiceCSQName":"EM-Dul-Merrill Lynch"},{"agentVoiceCSQName":"EM-Dul-MorgStan1"},{"agentVoiceCSQName":"EM-Dul-MorgStan2"},{"agentVoiceCSQName":"EM-Dul-General"},{"agentVoiceCSQName":"EM-Dul-Oppenheimer"},{"agentVoiceCSQName":"EM-Dul-UBS"},{"agentVoiceCSQName":"EM-Dul-TDWealth"},{"agentVoiceCSQName":"EM-Dul-Baird"},{"agentVoiceCSQName":"EM-Dul-Allstate"},{"agentVoiceCSQName":"EM-Dul-Humana"}]}},{"id":"JewellJ","operation":"UPDATE","VoiceCSQDetailsStats":{"agentId":"JewellJ","agentName":"Jeanne Jewell","agentState":"Ready","skillGroup":"","agentStateDuration":157487,"reasonCode":0,"AgentVoiceCSQNames":[{"agentVoiceCSQName":"EM-Dul-Allstate"},{"agentVoiceCSQName":"EM-Dul-Humana"}]}},{"id":"GunterT","operation":"UPDATE","VoiceCSQDetailsStats":{"agentId":"GunterT","agentName":"Tonia Gunter","agentState":"Not Ready","skillGroup":"","agentStateDuration":2159535,"reasonCode":300,"AgentVoiceCSQNames":[{"agentVoiceCSQName":"EM-Dul-Merrill Lynch"},{"agentVoiceCSQName":"EM-Dul-MorgStan1"},{"agentVoiceCSQName":"EM-Dul-MorgStan2"},{"agentVoiceCSQName":"EM-Dul-TDWealth"},{"agentVoiceCSQName":"EM-Dul-UBS"}]}},{"id":"BondM","operation":"UPDATE","VoiceCSQDetailsStats":{"agentId":"BondM","agentName":"Michael Bond","agentState":"Ready","skillGroup":"","agentStateDuration":1002382,"reasonCode":0,"AgentVoiceCSQNames":[{"agentVoiceCSQName":"EM-Dul-Oppenheimer"},{"agentVoiceCSQName":"EM-Dul-Allstate"},{"agentVoiceCSQName":"EM-Dul-UBS"},{"agentVoiceCSQName":"EM-Dul-Humana"}]}},{"id":"LindS","operation":"UPDATE","VoiceCSQDetailsStats":{"agentId":"LindS","agentName":"Sarah Lind","agentState":"Talking","skillGroup":"EM-Dul-MorgStan1","agentStateDuration":1990996,"reasonCode":0,"AgentVoiceCSQNames":[{"agentVoiceCSQName":"EM-Dul-Merrill Lynch"},{"agentVoiceCSQName":"EM-Dul-MorgStan1"},{"agentVoiceCSQName":"EM-Dul-MorgStan2"},{"agentVoiceCSQName":"EM-Dul-Oppenheimer"},{"agentVoiceCSQName":"EM-Dul-UBS"}]}},{"id":"SwansonS","operation":"UPDATE","VoiceCSQDetailsStats":{"agentId":"SwansonS","agentName":"Samanthia Swanson","agentState":"Ready","skillGroup":"","agentStateDuration":913413,"reasonCode":0,"AgentVoiceCSQNames":[{"agentVoiceCSQName":"EM-Dul-Allstate"},{"agentVoiceCSQName":"EM-Dul-Humana"}]}},{"id":"SinnC","operation":"UPDATE","VoiceCSQDetailsStats":{"agentId":"SinnC","agentName":"Cody Sinn","agentState":"Ready","skillGroup":"","agentStateDuration":385489,"reasonCode":0,"AgentVoiceCSQNames":[{"agentVoiceCSQName":"EM-Dul-Merrill Lynch"},{"agentVoiceCSQName":"EM-Dul-MorgStan1"},{"agentVoiceCSQName":"EM-Dul-MorgStan2"},{"agentVoiceCSQName":"EM-Dul-General"},{"agentVoiceCSQName":"EM-Dul-Oppenheimer"},{"agentVoiceCSQName":"EM-Dul-RBCWM"},{"agentVoiceCSQName":"EM-Dul-TDWealth"},{"agentVoiceCSQName":"EM-Dul-Baird"},{"agentVoiceCSQName":"EM-Dul-UBS"}]}},{"id":"KarpinskyM","operation":"UPDATE","VoiceCSQDetailsStats":{"agentId":"KarpinskyM","agentName":"Mariana Karpinsky","agentState":"Ready","skillGroup":"","agentStateDuration":745206,"reasonCode":0,"AgentVoiceCSQNames":[{"agentVoiceCSQName":"EM-Dul-Merrill Lynch"},{"agentVoiceCSQName":"EM-Dul-MorgStan1"},{"agentVoiceCSQName":"EM-Dul-MorgStan2"},{"agentVoiceCSQName":"EM-Dul-UBS"}]}},{"id":"AchterbergR","operation":"UPDATE","VoiceCSQDetailsStats":{"agentId":"AchterbergR","agentName":"Ryan Achterberg","agentState":"Not Ready","skillGroup":"","agentStateDuration":2085540,"reasonCode":300,"AgentVoiceCSQNames":[{"agentVoiceCSQName":"EM-Dul-MorgStan1"},{"agentVoiceCSQName":"EM-Dul-MorgStan2"},{"agentVoiceCSQName":"EM-Dul-Allstate"},{"agentVoiceCSQName":"EM-Dul-Humana"}]}},{"id":"BerkeyS","operation":"UPDATE","VoiceCSQDetailsStats":{"agentId":"BerkeyS","agentName":"Sara Berkey","agentState":"Not Ready","skillGroup":"","agentStateDuration":17947,"reasonCode":200,"AgentVoiceCSQNames":[{"agentVoiceCSQName":"EM-Dul-Merrill Lynch"},{"agentVoiceCSQName":"EM-Dul-General"},{"agentVoiceCSQName":"EM-Dul-Oppenheimer"},{"agentVoiceCSQName":"EM-Dul-TDWealth"},{"agentVoiceCSQName":"EM-Dul-Baird"},{"agentVoiceCSQName":"EM-Dul-UBS"}]}},{"id":"BerkeyM","operation":"UPDATE","VoiceCSQDetailsStats":{"agentId":"BerkeyM","agentName":"Mark Berkey","agentState":"Talking","skillGroup":"EM-Dul-MorgStan1","agentStateDuration":29623,"reasonCode":0,"AgentVoiceCSQNames":[{"agentVoiceCSQName":"EM-Dul-Merrill Lynch"},{"agentVoiceCSQName":"EM-Dul-MorgStan1"},{"agentVoiceCSQName":"EM-Dul-MorgStan2"},{"agentVoiceCSQName":"EM-Dul-General"},{"agentVoiceCSQName":"EM-Dul-Oppenheimer"},{"agentVoiceCSQName":"EM-Dul-TDWealth"},{"agentVoiceCSQName":"EM-Dul-Baird"},{"agentVoiceCSQName":"EM-Dul-UBS"}]}},{"id":"ChamberlainD","operation":"UPDATE","VoiceCSQDetailsStats":{"agentId":"ChamberlainD","agentName":"Derrick Chamberlain","agentState":"Not Ready","skillGroup":"","agentStateDuration":1048185,"reasonCode":200,"AgentVoiceCSQNames":[{"agentVoiceCSQName":"EM-Dul-Merrill Lynch"},{"agentVoiceCSQName":"EM-Dul-MorgStan1"},{"agentVoiceCSQName":"EM-Dul-MorgStan2"},{"agentVoiceCSQName":"EM-Dul-General"},{"agentVoiceCSQName":"EM-Dul-Oppenheimer"},{"agentVoiceCSQName":"EM-Dul-RBCWM"},{"agentVoiceCSQName":"EM-Dul-TDWealth"},{"agentVoiceCSQName":"EM-Dul-Baird"},{"agentVoiceCSQName":"EM-Dul-UBS"},{"agentVoiceCSQName":"EM-Dul-Humana"}]}}],"JMSMessageID":"ID:EIPSCCXSA01-43386-1537956267290-0:2:2:1:599096","received":"1539718578031","published":"1539718578032"} finesse.js:15420:17 2018-10-17T01:06:18.742 +05:30: : eipsccxsa01.broadridge.net: Oct 16 2018 15:36:18.752 -0400: WebexTeamsTeamAnnouncementsGadget : _updateGadget(): Webex Teams Room Id: Webex Teams Team Announcements concat:15435:17 2018-10-17T01:06:18.743 +05:30: : eipsccxsa01.broadridge.net: Oct 16 2018 15:36:18.753 -0400: WebexTeamsTeamAnnouncementsGadget : _getAccessToken(): Getting the access token concat:15435:17 2018-10-17T01:06:18.744 +05:30: : eipsccxsa01.broadridge.net: Oct 16 2018 15:36:18.754 -0400: WebexTeamsTeamAnnouncementsGadget : _getAccessToken(): Successfully retrieved the access token concat:15435:17 2018-10-17T01:06:19.007 +05:30: : eipsccxsa01.broadridge.net: Oct 16 2018 15:36:19.017 -0400: WebexTeamsTeamAnnouncementsGadget : _updateGadget(): An error occurred while retrieving the messages for the room. ... 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Can u show me the screenshot of how your webex team gadget looks like ... View more

this is the gadget   ... View more