we are running on CCM 5.1.(2) with 7941 phones deployed. User is requesting to add a speed dial with number thoughout all 7941 Phones. Can i use BAT to work this out? or any effective way to proceed this?Thank you

When we search a particular call by using historical reporting, we see the duration showing 3min 01s, but the crystal reporting showing only 3min. How the Historical reporting capture the talk time, by all sec or min:sec format? I am using CRS 3.1th...

I would like to send MWI status to a group of extension. I am configure alternate extension but only can cater up to 9 extensions. Any alternate way, if i want to send MWI more than 9 account?thank you