Hello Team,I have downloaded three different firmware for the DX80 and seems that none of them have the no audio over HDMI issue resolved. Is there any fixed release available? Thanks in advance,Jose Pichardo.

Hello Team,I have a customer that cannot type the command "crypto isakmp". He wanted to know which IOS he needs to download to be able to run that command. Can you guys give me some help with that. Thanks in advance.Regards,Jose P. 

Hello Team,We are having a situation with one of our customers. They used to see reports showing every time agents released calls using custom variables. That is not working no more. Is in the script that we configure this?Regards,Jose P. 

Hello people,I have a question regarding the reserved state. I have this customer that stated agents are taking too long in the reserved state. Customer said average time is 9 secs. Since that long time is impacting the production time customer would...

Hi everyone,I have a question regarding an issue i´m having with a customer. My customer is a hospital and the issue they are having is that in peak hours, when patients call in and they receive a number from the IVR (for example: #8), when time is p...