I have a need to have a user access phone configuration parameters via the CCMUser page but do not want to show the user in the Corporate Directory. In CCM4 you could update LDAP by using CiscoPrivateUser in the description field. Is there a way to...

I have integrated Emergency Responder 1.3(1)A with both CCM 4.13 and 5.04 and have had a specific issue with Audio notification. CER calls the appropriate users for a particular ERL but the "ER lady" had already spoken her message before the user h...

Using CCM 5.04 and Unity 4.2(1) with TSP 8.1(3) we have created a CTI route point with DN *XXXX that forwards all calls to voicemail. All mailboxes are 4 digits. The CTI route point is assigned a VM profile that strips the * from the dialed number ...

CCM 4.1(3)SR3 and Unity 4.0(5). Calls redirected to the operator when a caller zero's out of a voicemail box are directed to a phone running the attendant console. The Attendant Console (1.4(1ES9)) is unable to do anything but hang up on the call v...

Is there a way to bulk edit pickup groups. I have looked through BAT 5.1(3) on CCM 4.13 and do not see an easy way to do it. Any thoughts?