IPCC 7.01 - customer would like to have calls redirected out of the que if there are agents logged in, but are in make busy. [with no agents available to take calls]I am redirecting calls when all agents are logged out - but wasn't sure how to accomp...

CM6.1.1 unity 5xthe attendant console trys to use the transfer to voicemail option for an extension, but intermittently gets "failed to transfer to voice mail"All DN have the correct profile, re-installed console software, reset system - same prob...

Unity 4.03 - VM configurationsince the customer elected not to get thier unity patched for dst - the work around was uncheck the dst box in windows time, and adjust time manually.The time never changed on the unity server - but the time stamp on the ...

I installed another unity in the same AD of another previously installed unity. I know the Unity's will find each other in the AD, and I will be implementing digital networking. I happened to notice that in the unity admin of the new Unity server, I ...

router: 2801 12.44xc3 / cm4.13sr2when the phones are in srst mode, call pickup or Gpickup doesn't work trying to pickup another extension. The phone says "feature not active here"thanks.....