Cisco ICM CVP Post Call Survey

[Srinivas Divakar K]

Call flow : Customer Incoming  call --> If User prefer to participate in Post call Survey --> Agent A(Jr.Level) answers the call --> Then Transfers to Agent B( Sr. Level) for further assistance ..We want to see a Survey report in CUIC correlating to Agent B ????

[Gergely Szabo]

Hi,

what are you interested in, in particular?

G.

[Srinivas Divakar K]

basically i want to see Customer phone number , Agent A extension & Agent B extension in CUIC report ..Thanks in advance