I am having some issues with a intermitted disappearing transfer softkeys with incomming calls, I have seen other post like this in the forums but with little or no resolutions. We are running CCM 6.0 but we are not running SIP on our phones, I have ...

Hello yall,we have a cutomer that can not view the "ACD Statistics" window on the desk top agent, but she can view the others with no problem. When she clicks on "ACD Statistics" it dose nothing. we are running IPCC 3.1(3)any ideas? Thanks...Mel-

Hello, this weekend our IPCC sever switched over to daylight savings (a week early)I had to switch from Pacific Time(US & Canada)Tijuana time zone to (GMT-07:00)Arzona time zone (this setting in on all of our servers), I made the change clicked apply...

Hello to all, some of our user's are receiving late voice messages. They would check and clear out thier voice mail accounts in the morning and in the mid afternoon they would have 1 or 2 new messages in thier accounts from the morining. Some even cl...