IPCC scripts starting an hour late...

[homewreka71]

Hello, this weekend our IPCC sever switched over to daylight savings (a week early)I had to switch from Pacific Time(US & Canada)Tijuana time zone to (GMT-07:00)Arzona time zone (this setting in on all of our servers), I made the change clicked apply/ok and then rebooted the server, now this was on Sunday morning, Monday morining came around and we had calls reported that all of our scripts are an hour behind, so I re-booted the server one more time to make sure the time change took, this did not help, I thought the scripts got their time from the server? I also tried changing the military time on some of the application scripts but this did not help. We are running "Cisco Application Administation 3.1(3)", so if anyone could help I will be glade to hear from you, Thanks.

[Rob Huffman]

Hi Mel,

There are patches needed for IPCC to make them DST ready, as shown in this doc;

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_field_notice09186a008081055e.shtml

For the interim if I were you I would make a copy of the Scripts and change the Time of Day references in these new copies. Change in the new copy for this week and then change back after 3:00AM next Sunday and you should be good to go.

Hope this helps!

Rob

[Michael Clay English]

Specifically the OS SR update and the SUN JAVA version download and update as detailed in the document

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_field_notice09186a008081055e.shtml

I applied the OS SR and the Java update to 4 different call centers and it fixed them all

Hope this helps