Hello, I have a scenario that we have ten Cisco 8851 with the same extension (Shared Line), and if two persons are on the phone, when a third call enters, the call is answered but is not possible no transfer the same. I dont know why, because all the...
Hello, Im checking an issue about Cisco Finesse agent. In the Cisco Finess Agent, the Agent is Ready, but in the Agent Team Summary Report is talking... This is happening with some users, not all.To solve this they just have to logoff and log in agai...
Hi, I need some help,
First, the user change is phone from a 7961 for a 8851. After we change for the new phone, when she make the login on the phone, she tries to make a call, but when the user put the number, the phone doesn't make the call, it w...
Hi Jaime, Thank you for your feedback. I check that some lines are the primary line, im going to change them to secondary line, i think is the best practice. And i think the phones are correctly configured. What is the values are you mention? Regard...
I cant run the report, because they dont give me the dates/ hour that this occurs. But is not the first time that occurs. Im trying to check all the configuration, because this issue only appears with specific agents, not all. Is strange, yes?
Yes the Agent is Ready, but in the Agent Team Summay Report is Talking. To solve this the agent needs to logg off the finesse and log in again. Best regards,Hugo Sousa
