Cisco 8851 Shared Lines

[Hugo Sousa]

Hello,

I have a scenario that we have ten Cisco 8851 with the same extension (Shared Line), and if two persons are on the phone, when a third call enters, the call is answered but is not possible no transfer the same. I dont know why, because all the phones are correctly configured, the

I think there is no limitation with shared lines.

Does anyone knows if there is a limitation for shared lines features or something? 

[Jaime Valencia]

Maximum number of calls and busy trigger are independent values in shared lines, make sure each phone has the required values as per your deployment.

[Hugo Sousa]

Hi Jaime,

Thank you for your feedback. I check that some lines are the primary line, im going to change them to secondary line, i think is the best practice. And i think the phones are correctly configured. What is the values are you mention?

Regards,

Hugo Sousa

[George Sotiropoulos]

On your CUCM Administration page you will need to go to Device-Phone-Line1 ->At the bottom of the line under "Multiple Call/Call Waiting Settings" Set the "Maximum Number of Calls" and  "Busy Trigger"

This numbers may vary based on your deployment' requirements.

George

[Hugo Sousa]

Hi George, 

Thanks for your feedback. I already have that field configured with 15 maximum call.