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I've had a 2 users report that they have screen flickering on our MX700 and MX800 devices. Everybody else that uses the cisco endpoints hasn't had issue. This makes me think it is a CPU/PC related issue but I wanted to check with the community in cas...
I've had a 2 users report that they have screen flickering on our MX700 and MX800 devices. Everybody else that uses the cisco endpoints hasn't had issue. This makes me think it is a CPU/PC related issue but I wanted to check with the community in cas...
Basically what the title says. I input new custom wrap up reasons in finesse and they aren't being reflected when i try to create a wrap up data summary report. I ran a wrap up data detail report and that was able to reflect the new wrap up reason.Ru...
Client has two teams for answering calls but wants to allow overlapping access to calls with certain constraints.
calls are currently separated by an option menu in the beginning. They have the same trigger.
Example "ideal"call flow to demonstrate:
...
ah I think I see what you are saying.
Once the call has been in the queue for 60 seconds, meaning no team A agents were available, at that point you dont need to give a higher priority because the call should go to whoever is next available, whethe...
