UCM 11.5, UCCX 11.5, SM 11.6 - is it possible to let the customer whom initiated the web chat to attach a file to be sent to the chat agent?   Thanks, Jeff  

I've written a new java class with one method that performs a calculation, and returns an int. The idea is that my UCCX 10.6 script will pass in two integers, perform the random number generator function based on these two integers as high/low, then ...

I'm not new to ASA firewalls at all, also know L2/L3 very well, but I'm having a terrible time getting an ASA 5500 config pulled together. I have a lab where I'm testing an ASA 5520 active/standby failover pair prior to rolling this out, and need to ...

I have a CUBE deployment Cisco 2911 15.41T1 running fine, sip trunks to UCM 10.5.1 and to the SIP provider, again running fine. The designers of this project specified that a 2-port FXO is installed in this cube to support a Bogen TAMB unit, not the ...