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I need to know what versions of Unity will support Exchange 2007? Currently we are running Unity 4.04SR1 in conjuction with Call Manager 4.0(2A)SR2B...
Currently when a Agent finishes a call on hangup their status goes to "Work Status"I want the Agent status to go to "Ready Status" when they hang upCall Manager 4.0(2A)sr1IPCC 3.5(2)
We have just implemented a new Cisco Phone system on Dec 3rd. A question I have is every Holiday since then (we are a bank) we have messed up on setting the Holiday menu. We haven't been able to figure it out (100% new Phone System - 0% new Phone Sys...
Does anyone know how or if Unity can look somewhere else other than the INBOX folder for Outlook For voicemessages? We have people with Outlook rules that move emails to other folders and when that happens their Handset light doesn't light up. Is the...
Thanks found the answer looking @ the PDF on the ICD page in APPADMINAutomatic Work Determines whether agents in this CSQ automatically move to Works state after a call. Options are Enabled and Disabled. Enabled causes the agent to go into Work stat...
At our company we use Freedom Dictaphone to do our call recording.Very easy to use, the software though was difficult to install. But once working is easy to maintain.
