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- About pravin1818
09-06-2019
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Member since
04-24-2015
7
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0
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0
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Created by
pravin1818
in Contact Center
in Contact Center
08-18-2019
11:59 PM
08-18-2019
11:59 PM
Hi Mike, We are trying Voice Gate third party Connector solution for Integration. In this case, Kindly suggest do we need to required any configuration into UCCX, CUCM & UCCX Scripting. Also from whom will provide the Incoming call Pop-up UCCX OR Third Party Connector. If available any configuration document, please share.
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Created by
pravin1818
in Contact Center
in Contact Center
08-16-2019
03:32 AM
08-16-2019
03:32 AM
Our customer has Database Server (CRM) & want to integrate with there telephony system (Cisco Call Manager 11.5) We proposed UCCX 11.5 to integration with CRM. There expectation is if any external caller dial Agent number & Caller details is available in there database then need to Popup Caller information on Agent Desktop. Kindly suggest Perquisites & configurations. Which we need done into CUCM, UCCX & UCCX Scripting.
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Created by
pravin1818
in IP Telephony and Phones
in IP Telephony and Phones
04-28-2015
07:27 AM
04-28-2015
07:27 AM
We are not able to change Background Images on Cisco IP Phone Model DX650/DX70/80, 8851. We are go through the Admin Guide but Image not display. Kindly share the exact length of Thumbnail and Full Size Image (Width x Height x Bit Depth) with List.xml file format.
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04-24-2015
05:29 AM
When we generate the Abandon Historical calls report on UCCX Maximum numbers of Inbound calls shows in Abandon calls report Calls time is 00:60 & Talk Time is 00:00 we configured calls queue time is 00:45 but calls not hit on the Agent Desk.
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Labels:
08-18-2019
Hi Mike,We are trying Voice Gate third party Connector solution for
Integration. In this case, Kindl...
08-16-2019
Our customer has Database Server (CRM) & want to integrate with there
telephony system (Cisco Call M...
Created by
pravin1818
in TelePresence and Video Infrastructure
08-28-2015
08-28-2015
Kindly enable Basic Mode on Polycom VSX & Allow Lync Compatibility on
Cisco SX20
Created by
pravin1818
in TelePresence and Video Infrastructure
08-28-2015
08-28-2015
Kindly Enable the Basic Mode on Polycom VSX 7000 & Allow Lync
Compatibility on Cisco SX20.
05-13-2015
Hello Team,We have downloaded Cisco Jabber for Android 10.6.2
application on my mobile model LG G3 S...
Created by
pravin1818
in IP Telephony and Phones
04-28-2015
04-28-2015
We are not able to change Background Images on Cisco IP Phone Model
DX650/DX70/80, 8851. We are go t...
Public Statistics
| Date Registered | 04-24-2015 05:14 AM |
| Date Last Visited | 09-06-2019 05:13 AM |
| Total Messages Posted | 7 |
