Our client is attending calls in a CCX Contact Center, but agents are also performing other tasks. When a VIP Call is received and it is routed to a VIP CSQ they need to receive a visual and (if posible) audio notification to make sure that agents ar...

Our client has a CCX with Finesse as desktop, they want that the agents can tag each call (during the call or during wrap-up time) including the following information:  - Client Type - Reason of the call The values of each option must be selected fro...

Our client currently has a ISR 2911 connected to their ISP. They are increasing the bandwidth offered to them, so they now have a 2Gbps connection. What is the parameter relevant for this configuration? Throughput? what is the maximum throughput avai...