About NeilClancy

NeilClancy · 02-17-2016

Hi all,I had a gadget set up to based on one of the sample gadgets - when the call ends, the function handleEndDialog calls some arbitrary js code to run. The issue is that handleEndDialog does not trigger until wrap up is over and agent transitions ...

NeilClancy · 09-21-2015

Hi guys,We have a few custom apps deployed for editing call variables / wrap up codes etc via http post. When the agents try to run this for the first time of the day, they are required to authenticate with their details, is there anyway around this?...

NeilClancy · 09-09-2015

Hi guys,Strange one here...I have an app that assigns wrapup codes via http request. It is fully tested in Firefox, and I had the opportunity to test on the customers test environment with IE8, but when I try to use IE9 I get some strange behaviour.T...

NeilClancy · 07-08-2014

Hi! I am new to industry development, so apologies if I missed something glaringly obvious, but I don't believe I have...I am using Finesse 10.5, and I have simply uploaded the sample gadgets provided by Cisco, for example the sample learning gadget....

NeilClancy · 03-01-2016

Many thanks, I didn't actual know that's what the user change did, we ended up calling a dummy workflow event that triggers some code, but that might be a cleaner way to do it, thanks again Denise

NeilClancy · 02-17-2016

Daniel, what library did you use to capture events? Many thanks for any help

NeilClancy · 11-13-2015

Just for anybody else that's interested..This was solved using the module prefs, so you can use something like...httpRequest.setRequestHeader("Basic " + finesse.gadget.config.authorisation);

NeilClancy · 11-11-2015

Thanks for the reply, any known workarounds e.g. adding a dummy supervisor credentials to a header or something like that?

NeilClancy · 09-09-2015

Hi again,I got this resolved and thought I would come back to reply in case somebody else finds this issue, but it reveals that I am not a seasoned web developer IE does not like console commands, i.e. I had a load of debugging remarks with console.l...

Member Since	‎06-25-2014 05:49 AM
Date Last Visited	‎07-19-2018 04:25 AM
Posts	11
Total Helpful Votes Received	2

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Watch agent state change - need Bosh/Xmpp?

Http Request requires user authorization?

IE9 JS not working until console opened

Objects not fully Instantiated

Re: Watch agent state change - need Bosh/Xmpp?

Re: Finesse OOB BOSH Connection

Re: Http Request requires user authorization?

Re: Http Request requires user authorization?

Re: IE9 JS not working until console opened