About andrewmeinolf

andrewmeinolf · 11-14-2019

Does Cisco have a Long Term Supported version of Jabber? We have seen many updates to Jabber lately and I know that ver. 11 is already out of support.

andrewmeinolf · 01-02-2019

We are seeing more flowouts/or calls that show abandoned from UCCX reports since we went to Jabber. Just wondering if anyone else has seen this. We are running CUCM Ver. 11.5.1.13900-52, Jabber 12.1.0.16460, UCCX 11.5.1.11001-34 (ES01-20). This is ...

User Creation Automation · 06-29-2015

I am just looking for info on other user import tools/software the Cisco has user creation automation. I have used the Bulk Admin tool but we are looking for ways as a new employee is hired it could trigger a creation of the user, that could be impor...

andrewmeinolf · 06-28-2015

We have some of our developers looking into doing some research on writing custom integration with our phone system. Cisco seems to offer the most integration with their Agent Desktop software. The Cisco Agent Administrator seems to have what they ne...

andrewmeinolf · 05-14-2015

Running CUCM 9.12 and wondering how to add the new VG310 in. Does the Voice ports need to be configered on the Gateway first before adding it to CUCM?

andrewmeinolf · 07-17-2015

You can add multible CSQs to a Team I will send a screen shot. I am wondering by adding more than 1 CSQ to a team what that would be for or does?

andrewmeinolf · 07-17-2015

I see you can add multiple queues to 1 team what or why would this be helpful?

Is there a link to info on · 07-14-2015

Is there a link to info on this?

andrewmeinolf · 07-10-2015

Yes that is what I ment but you can only see the agent in the one team they are assigned even if the agent has many skills you can only manager that agent in the team she is in. I am have a have time explaining this.

andrewmeinolf · 07-10-2015

The agent has multiable skills and it was more for managment. In supervisor you can only manage a agent in one team even if that agent has many skills.

Member Since	‎12-12-2014 08:21 AM
Date Last Visited	‎07-12-2023 12:04 AM
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Does Cisco have a Long Term Supported version of Jabber?

CSCvi07481 - UCCX Transfers done using Jabber may cause discrepancy with reports

User Creation Automation

Cisco Agent Administrator

Swiching out our VG248's with VG310's

You can add multible CSQs to

I see you can add multiple

Is there a link to info on

Yes that is what I ment but

The agent has multiable