Hi All, I keep going round and round with debugs and I'm stuck on what I thought would be a simple find. I'm going through data collection for my company and I am stuck trying to find a dialed number's voice gateway. Simply put: If I dial 123-456-789...
Hello all,
A bit stuck on a UCCX scripting puzzle. We have 3 teams one in the US, one in India, one in London. Each team has 2 employees. Everyone works the same hours 8am to 5pm Monday through Friday in their own respective time zones. And for t...
Thanks Anthony, This is very helpful! Thank you! Also a completely different approach than what I imagined (But I do tend to over-complicate things :))I will try to put this together in the next couple days and test.
Option 1 - Ideally I would like a call to broadcast to all available agents on shift. If no answer go to a group voicemail. Option 2 - I would like for the system to first broadcast to anyone on shift if no answer go to off shift/awake then again if ...
For example say Region 1 on Hunt group 1234 and Region 2 on Hunt group 5678 are on shift at the same time. I would like both regions to be called equally. Ideally it would be nice if those two Hunt groups were treated as one for that particular shift...
Ok, yeah! I did have set steps that now set a String array.
Now I have Set steps that look like:
Set transfer_numbers[0] = 1234
Set transfer_numbers[1] = 5678
Set transfer_numbers[2] = 4321
A random generator that looks like the one I described a...
