Joseph Thvedt
Member since ‎10-09-2013

User Statistics

  • 39 Posts
  • 1 Solutions
  • 50 Helpful votes Given
  • 55 Helpful votes Received
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User Activity

We're implementing call recording (Calabrio), and it's working for our physical phones. For soft phones (IP Communicator and Jabber), it doesn't record anything. All devices seem to have the proper config -- they're in the JTAPI application user devi...
UCCX is bumping up against our inbound port maximum. I'd like to read our current usage in a script and handle calls differently if we're at or near that ceiling. Any ideas?
Running Cisco Unity Connection 10.5.2 (yeah, I know... we're upgrading soon), and I'd like to run the Call Handler Traffic Report. The date range only goes to a maximum year 2020. Is there a way to change it, aside from upgrading?
ProblemI have found that RTMT 10.5 does not run reliably on my Windows 10 PC. It locks up after a short period; sometimes after only a few minutes. The display freezes, and I need to resort to the Windows Task Manager to even close it down. I don't k...
I'm trying to write a report similar to CUIC's Agent State Summary Report. I need to do some calculations and grouping that I can't do in CUIC, so I'm attempting to extract the data directly from the Informix database. Using the same stored procedure...
Community Statistics
Member Since ‎10-09-2013 10:43 AM
Date Last Visited ‎08-30-2023 12:33 AM
Posts 39
Total Helpful Votes Received 55