We're implementing call recording (Calabrio), and it's working for our physical phones. For soft phones (IP Communicator and Jabber), it doesn't record anything. All devices seem to have the proper config -- they're in the JTAPI application user devi...

UCCX is bumping up against our inbound port maximum. I'd like to read our current usage in a script and handle calls differently if we're at or near that ceiling. Any ideas?

ProblemI have found that RTMT 10.5 does not run reliably on my Windows 10 PC. It locks up after a short period; sometimes after only a few minutes. The display freezes, and I need to resort to the Windows Task Manager to even close it down. I don't k...

I'm trying to write a report similar to CUIC's Agent State Summary Report. I need to do some calculations and grouping that I can't do in CUIC, so I'm attempting to extract the data directly from the Informix database. Using the same stored procedure...