About MikeHoliday

MikeHoliday · 07-07-2024

I would need a script or API to trigger calls to a specific number every 5 minutes to check the call centre's performance. It would also be desirable to get an http response based on if the right answering machine is answered at the beginning of the ...

MikeHoliday · 01-09-2024

I need help. I have a call center and for every unanswered call I would like to send an email to a certain email address, where I would write down the call information. Sending e-mails works OK for me, writing data about the call to this e-mail works...

MikeHoliday · 06-14-2023

Hello,I'm in need of some assistance regarding monitoring a specific number through a script in CheckMK. I have a script that operates on a particular number, and I would like to implement monitoring for this number using two criteria.Firstly, I woul...

MikeHoliday · 05-31-2021

I wonder if there is an option for the scenario below ...I have script 1 and script 2. I get calls on script 1 and sometimes on script 1 I would offer some notice at the beginning of the call to record it in script 2. So when I called script 2 I woul...

MikeHoliday · 12-12-2019

HelloI have a problem with a JSON document.I have a rest API where I get a response that is OK and is the same as the one below:{"customerId": 187459,"benefits": [{"benefitId": 16,"benefitEarnId": 639729,"benefitType": "COUNTABLE_BENEFIT","benefitFo...

MikeHoliday · 07-16-2024

When the script would get to a certain point where it would have one variation and if the script got to that point it would return the response OK. The other option is that the response would depend on a prompt that is spun at the start of the script...

MikeHoliday · 07-10-2024

Thank you all for your suggestions. In principle I would avoid a third app, but if there is no second option then that too. I'll take a look at this one from Cisco Live. I once saw a script that triggers these calls and sends an http response via htt...

MikeHoliday · 07-08-2024

Yes that's OK, but I need this for a company so I would probably have to buy a licence, program etc. Is there anyone who has written this script in UCCX Scripts?

MikeHoliday · 01-09-2024

Yes, that would certainly be even better, but which report should I use there, are they already predefined?

MikeHoliday · 05-31-2021

So create recording, insert this into XML and upload XML? Then in script 1 get XML step and see if is empty or not? But where save this XML document?

Member Since	‎11-17-2018 12:14 AM
Date Last Visited	‎07-17-2024 01:48 AM
Posts	17

User Statistics

User Activity

Call centre availability check

UCCX send email when call is RNA

Seeking Assistance with Monitoring UCCX Script in CheckMK

Recording and check file size UCCX

UCCX rest API json path problem

Re: Call centre availability check

Re: Call centre availability check

Re: Call centre availability check

Re: UCCX send email when call is RNA

Re: Recording and check file size UCCX