UCCX send email when call is RNA

[MikeHoliday]

I need help. I have a call center and for every unanswered call I would like to send an email to a certain email address, where I would write down the call information. Sending e-mails works OK for me, writing data about the call to this e-mail works as well, but I can't manage to create a trigger that would detect that I send this e-mail only when there is an RNA call.
I used it:
STEP OnException (InactiveContactExcpetion) goto"" , I put it at the beginning and set the goto to the label where I send the mail, etc. I get mail, but with one call I get 100 mails, instead of just one, maybe some reason?

[david.macias]

The better/easier solution would be to have a CUIC report. You could even schedule this to run every hour if you wanted an email.

david

[MikeHoliday]

Yes, that would certainly be even better, but which report should I use there, are they already predefined?

[Thomas G. Johannesen · Accepted solution]

do you remember to clear the exception in your goto  - otherwise it will loop.

Do the send email here (After Clear Exception) :