Hi,We have CME 7.0 and UCCX 7.0 (SR5). We are experiencing problems with agents being stucked in the reserved state. When agents receives the call, it goes to reserved state then the next call gets dropped.What could be causing this?

Hi,We are experiencing this problems:Issue 1     4 second delay in transfer.    Resolve = click on the Option > Preference > Call Transfers > Check “Perform Blind Transfer”    Issue 2    Pop up Box “the person you are trying to call has a presenc...

Hi Guys,our customer reported that some of their site don't have system dial tone andonly the carrier dial tone after two (2) digits are pressed  when making calls. Have you guys experienced this? Help! Thanks.Len

Hi,We have IPCC Express 4.5, when adding new application or updating existing apps, it returns blank page. Before, it will work again when we restart the server but now, it just won't work. Is there a known bug for this one? CAn anyone of you help me...

hi,having problem with video of the remote site using IP Phone.tested Video Conf initiated from the remote site using IP Communicator, testing was successful but when using IP Phone, no videos. any ideas?Thank you.