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Hi,My customer has two line button IP Phones and is currently using only the first button for calls which forwards calls to unity for no answer or busy scenario.1.Now he wants to implement a Hunt Group with "broadcast" call-distribution algotithm on ...
Hi,I am facing a strange problem with IPCCX7.0.Agent is ready(has skill set and assigned to the voice calls queue).WhenCaller calls, all connects , then agent status automatically turns not ready(whih was ready before the call came) & call is automa...
We plan to integrate Cisco unity UM 7.0(without Failover) with Domino 8.5.x Cluster(consting of two mail servers). I have the folllowing questions:1.The domino mail cluster will consist of two servers with individual ip addresses. How unity UM server...
Hi,I have to configure a survey option in IVR where, after the call goes to agent , the agent will ask the caller "Are you willing to take the survey" ,If the caller says yes, then the agent will transfer the customer to the survey IVR and get out of...
Hi,1.I installed unity 7.0 UM with customer exchange as partner server.During Configuration for the Message Store, at the time of step "Select how subscribers will be created", I selected the option "Import existing Accounts only".Now my customer has...
1.The CCM is 4.x2.They are not going to use AC.3. so if no phone answers, the call will be FWDED to Hunt Pilot voicemail box in unity. Correct?Does that this means the voicemail box settings of individual phones are ignored during hunting?4.So that m...
Hi Both,I have similar requirement but for adhoc conference. Here before a called pary is merged in conference he should be played message "This call will be recorded, press 1 if you want to join the conference press 0 to hang up". If caller presses ...
Hi Bill,Thanks for your excellent ideas.Few Questions:1.What is TUI2.With your method the Administrator can closed office hours on the spot, where the moment he activates the flag, the call centre is closed.But can we expand this to input the timings...
