This previous post seems to address a similar situation: https://community.cisco.com/t5/collaboration-voice-and-video/upgrade-from-sip8331-9-3-3-5-to-sip8831-10-3-1/ta-p/3161672?dtid=osscdc000283
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I've had this problem too and don't think I've found the best solution. What I did was have the supervisor send me a list and I just modified the skill assignment for the day. (I understand that's not scalable.) I think another work-around could be lowering the skill level of your agents with multiple skills. This would work by making those agents lower priority in your main CSQ's but they would still be able to receive those calls in the specialized CSQ's. If there's a better solution, that'll be great to learn. Thanks
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