AdamM3126
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Member since ‎05-23-2019
‎04-22-2020

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  • 3 Posts
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One of our two VVB servers failed which caused a portion of our calls to be sent to a Release Call node in ICM scripts. I have been tasked with finding the number of released calls, but each call made multiple routing attempts before the call was rel...
Cross-posted from Routing: A portion of our agents currently work a blended environment where the percent of agents working inbound or outbound is dynamically changed based on inbound call volume. However, agents sometimes spend a significant period ...
A portion of our agents currently work a blended environment where the percent of agents working inbound or outbound is dynamically changed based on inbound call volume. However, agents sometimes spend a significant period of time in reserved state b...
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Member Since ‎05-23-2019 07:25 AM
Date Last Visited ‎04-22-2020 06:18 PM
Posts 3
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