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AdamM3126
‎04-22-2020
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1 Helpful Vote
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Member since ‎05-23-2019
3
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5
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Using Route Call Detail to Connect Routing Attempts

Created by in Contact Center
07-17-2019
07-17-2019
One of our two VVB servers failed which caused a portion of our calls to be sent to a Release Call n...

Dialer VRU/IVR Campaign to Circumvent Agent Reservation

Created by in Contact Center
05-24-2019
05-24-2019
Cross-posted from Routing: A portion of our agents currently work a blended environment where the pe...

Dialer VRU Campaign to Circumvent Agent Reservation

Created by in Routing
05-23-2019
05-23-2019
A portion of our agents currently work a blended environment where the percent of agents working inb...
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Date Registered ‎05-23-2019 07:25 AM
Date Last Visited ‎04-22-2020 06:18 PM
Total Messages Posted 3
Total Helpful Votes Received 5
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