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Sounds like you may need to find out if the third party service that is forwarding the numbers to you can pass the original number to you. It may not have that capability but the 3rd party service would be the ones to have that initial calling numbe...
Sarayu, Are you saying that instead of getting the calling number from the customer you are getting the 1800 number that the caller dialed to get to your call center as the calling number instead of the original calling number of the customer?
Andrew, Please check out this link. It shows how to use the Wildcard and special characters for use in dial plans. https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/idp/1001/dpdep/DP_Intro.html If you have Dialed number analyzer you can test ...
Hi yulefl1, you will probably need the informix obdc drivers based on your laptop OS. Without the proper driver you will be unable to get connected. Check out this link and look for the informix driver download http://www.ciscounitytools.com/Applic...
On the properties page of your network card go to power settings and uncheck the box that allows the power saver to turn off nic. This will allow the computer to sleep but keeps the network card to keep network connection alive so the phone stays re...
