Hi All, Regarding CUCM ver 9.1.2 Quick question, I hope.  I need to inbound calls to an extension off-net to a directory IVR with pauses in the digit string.  Right now it seems as though Call Manager is spewing the digit string out.  Is there a way ...

So here is my question:We want to implement a "were you satisfied with your experience" IVR after a caller interacts with certain agent groups.  Just a quick two question IVR, with the responses being tagged with a corresponding Call-Type in ICM, the...

I have one of ‘those’ projects that just got handed to me, and I need some help going down this rabbit hole.  The goal: when a person calls in and presses ‘1’ in an IPIVR script, the caller ID is passed via https to an outside information vendor, tha...

Hi all,We are using the Outbound Option with ICM 6.0, and CCM 4.1.3, campaigns are set to Predictive.Lately our agents are saying that when they log in using the Outbound CTIOS desktop, the agent state will show 'Reserved' on the first line. Then th...