So here is my question:
We want to implement a "were you satisfied with your experience" IVR after a caller interacts with certain agent groups. Just a quick two question IVR, with the responses being tagged with a corresponding Call-Type in ICM, then reports sent out every day.
My issue is that since the agent is transferring the call, in HDS I am only seeing the agent's extension as the ANI, not the caller's ANI.
Is there a way to capture the caller ANI?
IPIVR & ICM(UCCE) both version 9.0
