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I need to make changes to existing agents listed in the Webex CCE portal. Is it possible to execute a bulk edit for agents there or is it an available option in configuration manager to perform the same function?
Hello Cisco Community!
I'm having an issue with missing phonebooks for Finesse agents. I checked to ensure that the services on the 2 finesse servers were active and verified pings between Finesse and CUCM cluster. The phonebook disappeared after an ...
I have a customer who would like a main menu option to transfer out to multiple phones lines. Is this possible using the Label node in the Script Editor?
PCCE ver. 12.5
Hello,
I'm try to set the CED node for script editor 12.5 to allow user to enter in 3-4 digits to then concatenate in the subsequent label node. For example, the caller is prompted to enter 3-4 digits for to be transferred to an extension. The label ...
Hello,
While in SPOG, I noticed there were 3 alerts. One, from the primary AW that listed OrchestrationSyncJob as the alert. The other two were for the two CVPs as they're showing as out of sync in SPOG. I verified both were in service and can even...
Yes I'm into the guide as well. This may be the approach to take. Hopefully there's an update down the road that has an bulk update option. Thanks again for your help sir!
