In CCECE Emails can be Categorised.In other words, Classified in two ways - Categorisation & Resolution Codes.I can enable my Agents to Categorise every email they handle.
I need to know if I can get a Report with below data:Total no. of Emails Rec...
A session was recorded on WebEx as a part of a training. The recorded file (.wrf) do not play. Webex shows status as connecting. Unable to download the file either. No restriction in Access.
