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In CCECE Emails can be Categorised.In other words, Classified in two ways - Categorisation & Resolution Codes.I can enable my Agents to Categorise every email they handle.
I need to know if I can get a Report with below data:Total no. of Emails Rec...
Hi,A short answer to this -
If new hardware is available and you want a clean setup → Data Export/Import.If existing hardware is reused and ESXi is compatible → PCD with in-place upgrade is safer and less disruptive.&Around 18-24 man-days, depending...
Hi Shaijal,1. Internal Calls Showing Support Number as ANIThat’s expected behavior. WebexCC doesn’t support showing agent name or extension for internal calls. You’d need Webex Calling for that kind of personalization.
Manage Outdial ANI – Webex Help...
Hi @JeremyHalter1998,For non-VDI environments (physical systems) - Cisco currently does not provide a supported method to completely turn off auto-updates for non-VDI desktop clients. The 4-week deferral is the maximum control available through offic...
Hi [email protected],Cisco currently does not provide a supported method to completely turn off auto-updates for non-VDI desktop clients. The 4-week deferral is the maximum control available through official channels.The method for VDI cli...
