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ashiesharyan
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Level 1
Member since ‎11-04-2019
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ECE: Email Categorisation for Reporting by Category

08-22-2023
  In CCECE Emails can be Categorised.In other words, Classified in two ways - Categorisation & Resolution Codes.I can enable my Agents to Categorise every email they handle. I need to know if I can get a Report with below data:Total no. of Emails Rec...

What are the resolution steps in case WebEx recording do not play?

05-03-2021
A session was recorded on WebEx as a part of a training. The recorded file (.wrf) do not play. Webex shows status as connecting. Unable to download the file either. No restriction in Access.
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Member Since ‎11-04-2019 05:27 AM
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