ECE: Email Categorisation for Reporting by Category

[ashiesharyan]

In CCECE Emails can be Categorised.
In other words, Classified in two ways - Categorisation & Resolution Codes.
I can enable my Agents to Categorise every email they handle.

I need to know if I can get a Report with below data:
Total no. of Emails Received, Handled based on Category.

[ashiesharyan · Accepted solution]

I got the answer/solution to this query, hence updating here.
Document attached for details.