08-22-2023 11:48 PM
In CCECE Emails can be Categorised.
In other words, Classified in two ways - Categorisation & Resolution Codes.
I can enable my Agents to Categorise every email they handle.
I need to know if I can get a Report with below data:
Total no. of Emails Received, Handled based on Category.
Solved! Go to Solution.
09-23-2023 08:18 AM
I got the answer/solution to this query, hence updating here.
Document attached for details.
09-23-2023 08:18 AM
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