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On my test bench I've recently configured Courtesy Callback, but I cannot get past an error message that says "Contact id: 59548, Contact is inactive when getting channel".All the steps work correctly up until the agent presses any digit to initiate ...
I recently found two entries for one user in Unity 12.5. The main entry for this user is working as it should and was able to integrate with our LDAP directory upon configuration. The second entry simply has the user's basic information (alias, FN, L...
We recently began switching our agents from Chrome to IE 11 while they are using Finesse and UCCX 12.5. Agents have begun complaining that IE 11 always bring the entire browser forward upon receiving an inbound call, a behavior they never experienced...
We recently upgraded Call Manager and UCCX to version 12.5. When changing agent skill levels using the Remote Skills Manager, a popup states: "Error while updating the skill competency levels." The expected popup message is "Updated the skill success...
Finesse agents in READY mode are complaining that when they answer or originate a call on their direct Primary Extension that they are not automatically placed into NOT READY mode. When the agent places an outbound call on their Agent Extension, it d...
Success: this does work in UCCX 12.5!!!The exception error message ("contact is inactive when getting channel") is not very clear in trying to point you toward the actual issue until you understand the logic.When the inbound caller successfully choos...
Hi, Bill.Thanks, yes. That does clear up what Dmytro was saying. I made the assumption that the terms were simply interchangeable.Yes, I am working on this is UCCX. I had seen that other thread, but it didn't exactly match my thought process so I did...
Hello, Dmytro.Yes, courtesy callback will work on UCCX. I've seen it in action on version 12.5 on someone else's system. I'm just not able to get past this exception message and I am unable to determine why.
Thank you, Jaime. This was my suspicion as well but I though I would ask here first on that chance that someone may have already easily resolved this issue.
