Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
I am looking for a solution where the Original Party ANI is passed on to the transferred party. The scenario is as below 1. Calls comes in from the PSTN (Customer 1) - CUBE - CVP - ICM - CVP - CUCM - Agent 2. Agent decides to do a warm transfer to th...
Hello - has anyone used Spark within an iframe? Is there a authentication url which we can use within the iframe so that we can send the username and password within the iframe instead of it prompting for username and password?
Hello Friends - I am trying to play with the finesse Sample gadget and have been trying to use the Embedded SFDC Gadget. I have uploaded the gadget to my webserver and configured the layout in Finesse Administration.The issue I am facing is as follow...
Has anyone done any Remote Silent Monitoring with PCCE? I know that Cisco RSM is not supported with PCCE but are there any third party solutions that does this functionality?
Thanks Jonathan! I will check with the provider to see if they would support the connected party information. On the warm transfer, the cucm does send the remote-party-id and p-asserted id to the cube however it does not do that on the first invite. ...
Thank you. I contacted salesforce and was able to get the clickjack protection disabled. Also you need to disable cookies in IE 11 to make it work within IE.Cheers,Wilfred
