About Simon Edwards

Simon Edwards · 05-31-2024

I'm looking at our Cisco CUCM (Call Manager) CMR records, and most of the calls show either the same or very similar numbers of packets sent vs received. However a large number of calls show far fewer packets received than sent (can be >50% less). ...

Simon Edwards · 12-16-2019

I am accessing data from a remote SQL server, using a UCCX datasource, and I'm using this data in a bespoke UCCX IVR application. Our remote SQL server is one of a pair, with the other server being a failover server, so only one is active at a time....

Simon Edwards · 08-16-2019

I am trying to run a stored procedure in a UCCX script, and then I want to use the response from the stored procedure in the UCCX script. My Stored procedure looks something like :- ALTER PROCEDURE Get_Date_Time @Status varchar(10) OUTPUTASBEGINDECL...

Simon Edwards · 12-13-2017

I have a phone which is a member of several hunt groups (i.e. they are a member of several distinct line groups, which are all part of several distinct hunt lists and hunt pilots). How can I find out which Line Groups they appear in?

Simon Edwards · 08-13-2015

Can someone point me to some documentation which shows how to set up my CUCM 10.5 cluster in order that I can then start using the Attendant Console Standard? I have searched everywhere and can only find docs showing how to set up the Attendant conso...

Simon Edwards · 06-03-2024

Hum.... the plot thickens! (And thank you for your kind words btw).We have 2 separate PSTN providers, each providing 2 geographically separate connections, and so 2 geographically separate gateways into each provider, so 4 gateways in total. (Plus 2...

Simon Edwards · 06-03-2024

Well, that was unexpected. I made a few test calls, where I muted my mobile phone, and then talked incessantly on the cisco handset......... and when the CDR/CMRs were produced, I see that the number of packets sent/received is almost the same! (5,1...

Simon Edwards · 05-31-2024

Ah!. Thanks - you got the point of the question perfectly, and have provided very good answer. This now makes perfect sense. I'll do a quick test with a call to confirm the hypothesis, but I'd be surprised if what you have explained isn't exactly w...

Simon Edwards · 01-24-2022

Hello, I appreciate this is an old thread, but I'm interested if anything has changed? In particular, do you happen to know if making the two CUCM web access parameter changes will initiate a phone reboot for all phones?

Simon Edwards · 12-16-2019

Good solution! And yes, I think we do have a Load Balancer we can utilise. Many thanks for the suggestion.

Member Since	‎11-05-2012 02:07 AM
Date Last Visited	‎06-07-2024 07:21 AM
Posts	21

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Number of packets sent vs number of packets received.

UCCX Datasource Failover

Running Stored Procedures and using the response in a UCCX variable

How to find out which Hunt Groups a phone is a member of?

Attendant Cosole integration with CUCM 10.5 Documentation...

Re: Number of packets sent vs number of packets received.

Re: Number of packets sent vs number of packets received.

Re: Number of packets sent vs number of packets received.

Re: Unable to access ATA 187 Web Interface

Re: UCCX Datasource Failover