I am accessing data from a remote SQL server, using a UCCX datasource, and I'm using this data in a bespoke UCCX IVR application.  Our remote SQL server is one of a pair, with the other server being a failover server, so only one is active at a time....

I have a phone which is a member of several hunt groups (i.e. they are a member of several distinct line groups, which are all part of several distinct hunt lists and hunt pilots).   How can I find out which Line Groups they appear in?

Can someone point me to some documentation which shows how to set up my CUCM 10.5 cluster in order that I can then start using the Attendant Console Standard? I have searched everywhere and can only find docs showing how to set up the Attendant conso...

I have a weird problem on a new UCCX install. (10.5) When recording a prompt using the recording step, I am immediately trying to play the recording back, and it is silence / empty.  I can upload the recording ok, but the uploaded file is always 0.06...