About collinks2

collinks2 · ‎08-08-2018

Hi Singh, Do i still need to enable tls version 1.0 if i have exchange 2016 update 9 Collins

collinks2 · ‎08-08-2018

Hello,can you ping the exchange from the social miner ? If yes,you can take a look at the uccx sandbox 11.6 and check their configs https://devnetsandbox.cisco.com/RM/Diagram/Index/67b08d9b-3775-4fc1-b63c-fc306ea7536a Collins

collinks2 · ‎07-08-2018

Hello Sir, Is there anything like email widget similar to uccx chat widget that will be presented to a customer. Assuming that a customer from the internal network wants to lodge a complaint to the network support team.if this user clicks a link that point to "mailto:networkteam@example.com how will the user logon internally to the OWA when his account does not exist at Owa. Is there a simple way to allow each user to create his/her own account on the Exchange server . Thanks in anticipation Collins

collinks2 · ‎06-25-2018

Ok. I have audacity but it is giving me issues.if i set the frequency to 8kz and mono, i wont hear anything. I will try the wavepad. Sorry for digression,i have been reading documentation on how to set up social miner with uccx. On the chat widget from uccx,the url is showing a private ip address. I was thinking it should be public ip to allow customers from internet to click and join the chat.are we to map the private ip to public ip using or nat or is there a second lan card similar to expressway e series. Hope to read from you Collins

collinks2 · ‎06-25-2018

Hello Kumar, I was able to get one solution. I uploaded the wav files to ccm music on hold source file and they were automatically converted to u-law.wav.When i uploaded them to uccx ,uccx played them.Thanks for your help. Collins

collinks2 · ‎06-21-2018

Ok.i will do that tomorrow. I even download prompts from uccx sandbox lab.when i uploaded them,my uccx played them. I downloaded an audio file from unity connection and uploaded.uccx played it. I downloaded another audio file from unity but when i uploaded it,uccx didnt play it. I was hearing echo. On unity,its playing well. I have been trying to download free text to speech converter to see if it works but it requires payment before it can be converted to wav file Collins

collinks2 · ‎06-21-2018

I have saved the audio file as other uncompressed files with the following options Header wav(microsoft) Encoding U-law Its still not playing Collins

collinks2 · ‎06-21-2018

Hello, Thank you for the response . the audio files are in .wav format.if not ,i would not have uploaded in the first place.i think the uccx is not playing pcm but cttl u law .can that converter convert the pcm to u law Collins

collinks2 · ‎06-21-2018

Hello Mathew, I read one of your responses on cisco support forum .I am new to cisco uccx. I have installed the basic things. My challenge is on the prompts. I was able to upload them but uccx could not play it. I used the audacity to record but its not playing it. Could you assist me? I sent you an email but it bounced back

collinks2 · ‎06-11-2018

Hello Anthony, i have been able to customize the ivr via scripts and prompts. It's working now. I want to ask if this feature of 'callback' in social miner requires either uccx or ucce? collins

collinks2 · ‎06-09-2018

Ok. Thanks for the update. How do i customize interactive voice response in uccx? I have a customized ivr in cuc.is there a way to link the cuc ivr to uccx? The default setting is this : "All of our customer representatives are busy .....' when you dial the trigger no. In cuc,it is different. One can add options like ;to speak with the network support team,press 1,for hardware team,press 2.. Collins

collinks2 · ‎06-08-2018

Hello Anthony, I have preparing for the integration of social miner with uccx. however ,i would like to ask questions on uccx and ip ivr. i have installed uccx but i cant find anywhere to configure ip ivr? Is it that when i upload the ip ivr-demo lic,ip ivr will be activated . am kind of confused .. Collins

collinks2 · ‎06-06-2018

Hello, i have already resolved this issue. Sorry,i forgot to update. I downloaded a wrong ios ,hence the xmodem could not transfer the file. I had to google around for 2950G ios since cisco is not supporting the product any more. Thanks for your response

collinks2 · ‎06-02-2018

Hello, I have a cisco 2950G switch which does not boot very well. It stops at rommon mode ie switch: I have been searching for the cisco ios for 2950G switch on cisco.com but not available. Hence i downloaded the cisco ios for 2960 switch. I have been trying to transfer the file via xmodem but it does not display successful. I am using extra putty to achieve this.it really shows that the transfer has begun but after about 15 minutes, it will stop. In a bid to figure out if it has to do with xmodem ,i did transfer of startup-config file and it was successful. I dont know if the ios i downloaded is compatible with 2950G switch Any help will be appreciated. Collins

collinks2 · ‎05-22-2018

Hi Anthony, Thanks for the response. I have been reading the guild lines for the implementation of the social miner. However, i have not seen the guide that explains the integration of social miner with the uccx. hope to find it soon. Meanwhile is there any way i can bypass the license issue cos i am setting this up in a lab environment by taking the snapshot of the virtual machine

Date Registered	‎06-04-2016 04:02 AM
Date Last Visited	‎08-08-2018 12:02 AM
Total Messages Posted	328

Re: SocialMiner

Re: SocialMiner

Re: SocialMiner & Exchange

Re: IP IVR voice Prompt audio format

Re: IP IVR voice Prompt audio format

Re: IP IVR voice Prompt audio format

Re: IP IVR voice Prompt audio format

Re: IP IVR voice Prompt audio format

Re: IP IVR voice Prompt audio format

Re: online support services via ucxx

Re: online support services via ucxx

Re: online support services via ucxx

Re: IOS missing in 2950G switch

IOS missing in 2950G switch

Re: online support services via ucxx