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About collinks2
01-22-2021
collinks2
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Member since
06-04-2016
484
Posts
25
Helpful
9
Solutions
Latest Contributions by collinks2
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Re: UCCX Agent Config without extension mobility/device profile?
Created by
collinks2
in
Contact Center
01-21-2021
01-21-2021
Did you add the phone to the rmcm which you created under application user?Did you associate the ext...
Re: Finesse desktop chat - search doesnt work
Created by
collinks2
in
Contact Center
01-19-2021
01-19-2021
Finesse desktop chat requires cucm 12.5 and IMP 12.5Not cucm 12.0
Re: Finesse shows incorrect call timing.
Created by
collinks2
in
Contact Center
01-18-2021
01-18-2021
Hi,I do not know much about the finesse calling time but I guess it has to do with the uccx NTP . Yo...
Re: UCCX 12 - Notification service is down
Created by
collinks2
in
Contact Center
01-17-2021
01-17-2021
Hi,Since finesse is down,you need to get finesse up and working. A couple of things to check.1. Veri...
Re: Call Redirect to extention from Script
Created by
collinks2
in
Contact Center
01-13-2021
01-13-2021
On the Mainmenu ,create a label "mainmenu"As John b suggested ,use the goto step and select the labe...
Re: no ringback tone while pressing 0 to operator
Created by
collinks2
in
Contact Center
12-21-2020
12-21-2020
Wow! Congratulations!!.So what does the caller hear, music or ring tone?
Re: Finesse desktop chat - search doesnt work
Created by
collinks2
in
Contact Center
12-21-2020
12-21-2020
It is strange.I will wait till Jan to read the good news. I believe theissue is between LDAP and imp...
Re: SocialMiner Exchange Integration
Created by
collinks2
in
Contact Center
12-21-2020
12-21-2020
Have you validated the SMTP ports both in uccx and social miner ?Did you use ip address of fqdn of e...
Re: Finesse desktop chat - search doesnt work
Created by
collinks2
in
Contact Center
12-19-2020
12-19-2020
Hello,Have you been able to resolve the issue?
Re: no ringback tone while pressing 0 to operator
Created by
collinks2
in
Contact Center
12-19-2020
12-19-2020
I have four a smiliar thread. Check the link below and see it can helphttps://community.cisco.com/t5...
Re: no ring tone while pressing 0 to operator
Created by
collinks2
in
Contact Center
12-19-2020
12-19-2020
Have you tried to call from your internal extension to the pilot number ? Do you have the same issue...
Re: no ring tone while pressing 0 to operator
Created by
collinks2
in
Contact Center
12-19-2020
12-19-2020
Yes. It is related to the music on hold .I will try it out in my lab tomorrow and update. Under the ...
Re: Finesse desktop chat - search doesnt work
Created by
collinks2
in
Contact Center
12-15-2020
12-15-2020
This is just strange. May be you need to take a look at the logs. My ownLDAP account is one I use to...
Re: Finesse desktop chat - search doesnt work
Created by
collinks2
in
Contact Center
12-15-2020
12-15-2020
The search in jabber does not depend on the LDAP setting in imp instead itdepends on the LDAP settin...
Re: no ring tone while pressing 0 to operator
Created by
collinks2
in
Contact Center
12-15-2020
12-15-2020
I think the network audio file plays the ringing tone to the caller. Youcan upload a ringing tone to...
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Public Statistics
Date Registered
06-04-2016
04:02 AM
Date Last Visited
01-22-2021
12:09 AM
Total Messages Posted
484
Total Helpful Votes Received
25
Helpful Votes Given To
User
Helpful Count
Anthony Holloway
30
Jonathan Schulenberg
5
Chris Deren
5
metinvestnet
5
Anurag Srivastava1
10
See all >
Helpful Votes From
User
Helpful Count
Mark.Jones(Virt
ualTrainer)
15
jaheshkhan
5
engreda22
5
See all >