Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
We are needing to migrate our UCCE 10.0 to another domain, do we need to run the user migration tool for this or is there an easier way?
Also, if you have done this before, are there any gotchas that you have run into before regarding this process,...
Hi All,
Is it possible to have contact center agents (not just supervisors) authenticate to active directory? I am not showing anything in the finesse admin guide.
Thanks!
Josh
This is probably a really basic question, but I am not very familiar with the term Live Data with regards to CUIC. Is that just the rebranded name for the UCCE Realtime datasource on the awdb?
I am looking at a 10.x to 11.x upgrade and am seeing th...
I have to upgrade CUIC from 10.5.1 to 11.0(3) as we need to upgrade CCE from 10.x to 11.x. Is there a highly stable version of CUIC I should be looking at?
Thanks!
Josh
I was running through the domain migration, and the doc I was following:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_10_5_1/Installation/Guide/UCCE_BK_S737967D_00_staging-guide-for-c...
Thanks for the info!
Do you know if its possible to link users (agents) between AD and ICM? Not just for supervisors.
I saw the SSO feature in the later version, but we don't have that infrastructure stood up yet, not sure if there is an easier...
Hi Sasikumar,
I have seen that as well, but after further digging, I have found the below documentation as well:
Version 11.0
(top)
For more information, please see Virtualization for Unified Contact Center Enterprise - Additional Informatio...
