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We are needing to migrate our UCCE 10.0 to another domain, do we need to run the user migration tool for this or is there an easier way?
Also, if you have done this before, are there any gotchas that you have run into before regarding this process,...
Hi All,
Is it possible to have contact center agents (not just supervisors) authenticate to active directory? I am not showing anything in the finesse admin guide.
Thanks!
Josh
Hi All,
I am using an asr 1006 (RP2) as a cube router. I want to set up applications (for ccb) via dial-peers but dont think its fully supported (see below article... it's a bit vague though):
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/...
This is probably a really basic question, but I am not very familiar with the term Live Data with regards to CUIC. Is that just the rebranded name for the UCCE Realtime datasource on the awdb?
I am looking at a 10.x to 11.x upgrade and am seeing th...
I was running through the domain migration, and the doc I was following:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_10_5_1/Installation/Guide/UCCE_BK_S737967D_00_staging-guide-for-c...
Thanks for the info!
Do you know if its possible to link users (agents) between AD and ICM? Not just for supervisors.
I saw the SSO feature in the later version, but we don't have that infrastructure stood up yet, not sure if there is an easier...
Hi Sasikumar,
I have seen that as well, but after further digging, I have found the below documentation as well:
Version 11.0
(top)
For more information, please see Virtualization for Unified Contact Center Enterprise - Additional Informatio...
