We are needing to migrate our UCCE 10.0 to another domain, do we need to run the user migration tool for this or is there an easier way?   Also, if you have done this before, are there any gotchas that you have run into before regarding this process,...

Hi All,   Is it possible to have contact center agents (not just supervisors) authenticate to active directory? I am not showing anything in the finesse admin guide.   Thanks!   Josh

This is probably a really basic question, but I am not very familiar with the term Live Data with regards to CUIC. Is that just the rebranded name for the UCCE Realtime datasource on the awdb?   I am looking at a 10.x to 11.x upgrade and am seeing th...