Does anyone know what is wrong and/or why when we have implemented Courtesy Call Back it will pass all the validation tests and sends it to the CallBackEngine on the VXML application and in there on Intercept Caller Hang Up I get and error.  However,...

Does anyone know why I am getting Thread dump logs on my Vxml Servers in the C:\Cisco\CVP\VXMLServer\logs I am getting a lot of logs there and need to know how to turn them off and why I'm getting them.  They are taking up a lot of space.   I am curr...

How would I go about getting call count from SQL without using call types over a duration of let's say a few months time?  I know that Skill_Group_Interval table or something like that has this information but not throughout the whole duration of the...

So a few questions here. I've searched the internet for documentation on this and I cannot find anywhere for my specified version of Unified ICM 10.0.  1st question is when using the Select node to find the Longest Available Agent and then going to t...

Does Courtesy Call Back version 11.0 and up use an outbound dial-er at all?????   Thanks!   Paul Milstone