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Does anyone know what is wrong and/or why when we have implemented Courtesy Call Back it will pass all the validation tests and sends it to the CallBackEngine on the VXML application and in there on Intercept Caller Hang Up I get and error. However,...
Does anyone know why I am getting Thread dump logs on my Vxml Servers in the C:\Cisco\CVP\VXMLServer\logs
I am getting a lot of logs there and need to know how to turn them off and why I'm getting them. They are taking up a lot of space.
I am curr...
How would I go about getting call count from SQL without using call types over a duration of let's say a few months time? I know that Skill_Group_Interval table or something like that has this information but not throughout the whole duration of the...
So a few questions here. I've searched the internet for documentation on this and I cannot find anywhere for my specified version of Unified ICM 10.0. 1st question is when using the Select node to find the Longest Available Agent and then going to t...
Hey thanks for the reply! But actually after going through the debug logs on our ingress gateway turns out our provider was rejecting our SIP INFO message. So whomever reads this and has the same problem make sure your service provider can accept SI...
I am pretty sure it's possible. However, I am thinking you might have to send the call back to ICM, and then back to the Vxml server to play another prompt. The reason I'm thinking this is because it will clear out that session on the vxml server o...
So honestly this can be done. However, I would need to see your Vxml Call flow script ... but based off your original requirement in the post why not just log every session variable and look in the activity logs of what that value is? This way you ...
You know I don't see where where you are setting the actual VXML server or the path way to the server in the ICM script (but this could be done on another script that already set that). Are you absolutely 100 percent sure you know you are even hitti...
Ya it goes over some of it but it's for 11.5 which we are going to 11.6 and there are some quite significant changes between them. However, I have what I need to get my reports ... the only way I found this out was to actually test it.
