Hello Cisco Community,   Is there any documentation on how to migrate UCCE version 10.5 to PCCE version 12.6?   I really appreciate any help you can provide.

Hello team, we have UCCE 10.5. we are testing the outbound campaign, Predictive dialing mode. Unfortunately, we are not getting either a sound notification or a popup to notify the agent of the incoming call.   Could anyone help us to fix this issue?...