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mallappaamrutbadiger
‎12-18-2019
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Member since ‎10-27-2015
12
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UCM license Cisco Smart Software Manager

Created by in Collaboration, Voice and Video Blogs
12-12-2019
12-12-2019
We are upgrading our UCM cluster from 10.5 to 12.5 what is the preferred method of license manager (...

Cisco outbound Dialer predictive campaign agent whisper support

Created by in Contact Center
10-04-2019
10-04-2019
Can we enable agent whisper audio message to agents for predictive outbound campaigns routing calls ...

Dialer calls are failing with CUBE (Cisco ISR 4451)

Created by in Contact Center
09-03-2019
09-03-2019
We have scenarios where predictive dialer calls are failing failing due to FPI provisioning failure....

Migtaion of UCCE 10.5 to PCCE 12.0

Created by in Contact Center
08-11-2019
08-11-2019
Currently we are on UCCE 10.5 and we are planning to upgrade. We are looking for some information of...

UCCE upgrades

Created by in Contact Center
07-15-2019
07-15-2019
Currently we are on UCCE 10.5(3) which is the most stable UCCE version we can go for upgrade is it 1...

Re: Hold music stopped working for inbound calls

Created by in IP Telephony and Phones
06-12-2019
06-12-2019
Yes path is same we also tried restarting Cisco IP Voice Media Streaming App service on each CUCM se...

Re: Hold music stopped working for inbound calls

Created by in IP Telephony and Phones
06-12-2019
06-12-2019
1. What the gateway model and IOS version?Cisco 3945 ISR , 15.4(3)M82. Are you using SIP Trunk or PR...

Hold music stopped working for inbound calls

Created by in IP Telephony and Phones
06-11-2019
06-11-2019
We have UCM 10.5, MOH stopped working for inbound calls where it works for outbound calls.All the me...

What is the ideal port throttling on SIP Dialer

Created by in Contact Center
05-28-2019
05-28-2019
What is the ideal port throttling on SIP Dialer

CUSP license sizing best practices

Created by in Contact Center
05-28-2019
05-28-2019
Currently we use CUSP for SIP Dialer with 10 cps licenses, for CVP we use DNS SRV.We are planning to...

Finesse upgrade from 11.0(1) ES 06 to 11.6

Created by in Contact Center
05-28-2019
05-28-2019
Our UCCE is 10.5 (1) can we upgrade to Finesse 11.6 is compatible with ICM 10.5 (1).In one of the do...

Finesse agent desktop error 503

Created by in Contact Center
02-15-2017
02-15-2017
We have UCCE 10.5 clustering over WAN deployment recently we migrated CTIOS softphone agent to Fines...
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Date Registered ‎10-27-2015 08:15 AM
Date Last Visited ‎12-18-2019 12:07 AM
Total Messages Posted 12
Total Helpful Votes Received 5
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