UCCE to PCCE Migration

[MohamedKhalilGuedri35759]

Hello Cisco Community,

Is there any documentation on how to migrate UCCE version 10.5 to PCCE version 12.6?

I really appreciate any help you can provide.

[TalkingScientist]

You are best off going greenfield for that jump. 

[Ramamoorthy Shanmugam]

Hi 

Cisco has introduced UCCE to the PCCE migration tool please check-in the software download.

UCCE to PCCE Migration Tool

We have migrated one customer from UCCE  2K to PCCE 2K model. if it is a large setup better to go with the Greenfield deployment approach.

Note : PCCE to UCCE is not possible.

[MohamedKhalilGuedri35759]

Thank you Ramamoorthy Shanmugam for your reply.

if i understand , we just need to install a new environment pcce version 12.0 and after that migrate data from version 10.5 to pcce 12.0

or should we upgrade ucce  from 10.5 to 12 and after that use the cisco migrate tool and migrate data ?

could you please share with me any helpful documents that helped you with your upgrade?

I really appreciate your help 

[bill.king1]

There's detail on some of the steps and the Migration tool here for instance.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_12_0_1/user/rcct_b_migration-from-ucce-to-pcce-guide/rcct_b_migration-from-ucce-to-pcce-guide_chapter_011.html#concept_CBBB3654BA52D48CDFC4F1307570336B