CISCO IP phone voicemail password not responding immediately

[sa.selva]

Hi,

I am using cisco call manager and unity server.

one cisco IP phone voice mail password not responding immediately.

When i press the massage key. prompting for password. when i gave the password, its not responding immediately. after 3 to 4 min only IVR message is giving. ( You have one unread voice mail ).

Can any one give me the solution for this?

Regards
selva

+91 - 8553977639
IMS Health Pvt Ltd.

[Brian Lavallee]

Is your Cisco Unity integrated with MS Exchange and AD? I had a similar issue related to process load on the Exchange/AD server.

On the surface, Exchange/AD appeared to be working just fine, but the underlying connection would take longer and longer to prompt for login (AD) and query Exchange for new messages.

Resetting the Exchange/AD server would fix the issue for a while, but eventually the issue would return.

I tried many a dozen different adjustments to the Exchange/AD server, but wasn't able to isolate the cause. I ended up moving to Unity Connection and mostly removing all of the MS components as a long term fix.

I couldn't completely remove Exchange/AD because of other dependencies, but now I can reset it without interrupting voicemail services.

Brian

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